Assistant Manager, Technical Entertainment - Universal Kids Resort
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Competitive compensation package
Team member satisfaction initiatives
Guest satisfaction focus
Safety trained environment
Professional development opportunities
Collaboration with diverse teams
Comprehensive technical entertainment experience
Job Description
Universal Kids Resort is a prominent entertainment destination known for delivering high-quality family-friendly experiences through a variety of shows, attractions, and events. As a leader in the entertainment and hospitality industry, Universal Kids Resort emphasizes guest satisfaction, safety, and operational excellence. The resort is recognized for its commitment to innovation and creativity, making it a premier destination for technical entertainment professionals seeking to contribute to memorable guest experiences.
This role as a Technical Entertainment Manager is vital to the smooth operation of all technical entertainment aspects within Universal Kids Resort. The position requires overseeing daily technical operations, including audio, vid... Show More
This role as a Technical Entertainment Manager is vital to the smooth operation of all technical entertainment aspects within Universal Kids Resort. The position requires overseeing daily technical operations, including audio, vid... Show More
Job Requirements
- Consistent attendance is a job requirement
- Ability to perform essential job functions satisfactorily
- Willingness to comply with Environmental, Health & Safety policies and procedures
- Ability to manage a non-exempt technical entertainment team
- Experience in operational readiness and troubleshooting of technical entertainment systems
- Ability to effectively schedule technicians and manage time and attendance
- Experience with budget oversight and labor cost optimization
- Strong problem-solving and decision-making skills
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Job Qualifications
- Bachelor’s degree in a related field is preferred
- 3+ years of experience in technical entertainment with 1+ year of supervisory experience
- or equivalent combination of education and experience
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of technical entertainment systems including audio, video, lighting, rigging, staging, special effects, and show controls
- Ability to troubleshoot and resolve technical issues in a fast-paced live environment
- Experience managing budgets and optimizing labor resources
- Commitment to safety and regulatory compliance
- Proficiency in coordinating with multiple internal and external stakeholders
- Ability to develop and implement development plans and performance feedback for team members
- Strong organizational and project management skills.
Job Duties
- Manages the day-to-day technical entertainment operation of all entertainment projects and shows/venues including management of all hourly Entertainment Technicians while providing project direction, coordination, and instruction
- Oversees technical aspects throughout the theme park related to audio, video, lighting, rigging, staging, special effects, and show controls
- Manages the planning, execution, safety, and quality assurance of all entertainment technical operations and troubleshoots system problems and if necessary, repairs in real time during rehearsal or show
- Responsible for supporting operational readiness of entertainment offerings and effectively communicating necessary information to key stakeholders and leadership for alignment and a seamless operation
- Effectively collaborates with Entertainment Production and Entertainment Operations teams on technical elements of daily operations, projects and events
- Oversees and coordinates the completion of work by vendors or internal partners (Technical Services, Operations, EHS) to support capital, special events, seasonal projects, and other assigned projects, effectively representing Entertainment interests
- Responsible for the hiring, training, coaching and development of Entertainment Technical Team Members
- Leads, coaches and mentors team by providing feedback on performance, quality control, safety, administering development plans on a regular basis, provides timely feedback, effectively schedules Technicians, and manages their time and attendance
- Monitors and enforces safety compliance and adherence to all Universal policies and procedures governing the safe operation of all technical equipment
- Mitigates overtime by adjusting staffing according to daily attendance projections
- Oversees the capital and expense budgets and ensures financial responsibility and labor optimization
- Routinely and regularly manages capital requests and execution of approved capital projects, ensuring priorities are regularly reviewed
- Drives and executes initiatives that directly affect Team Member satisfaction (TSAT), Guest satisfaction (GSAT), and safety standards while utilizing existing tools to measure and monitor performance against targets
- Develops appropriate action plans to achieve or exceed targets
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
- Perform other duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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