Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
The hiring establishment is a restaurant operating in the fast-paced food service industry, dedicated to delivering high-quality meals and excellent customer experiences. This restaurant is committed to meeting and exceeding company goals related to food quality and safety, staffing efficiency, restaurant cleanliness, customer service excellence, cost control, and proper facilities maintenance. The establishment operates under a structured system of policies and procedures designed to maintain consistent high standards and ensure a positive dining atmosphere for all guests. As a customer-focused business, the restaurant thrives on teamwork, effective communication, and a dynamic work environment that prioritizes both employee well-being and customer... Show More
Job Requirements
- High school diploma or G.E.D.
- Managerial or supervisory experience in a restaurant or related environment
- Strong communication skills
- Ability to handle customer complaints efficiently
- Ability to work flexible hours including evenings, weekends, and holidays
- Physical ability to stand for long periods and move throughout the restaurant
- Basic computer proficiency
- Valid driver’s license and reliable transportation
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Capability to train and develop staff
- Knowledge of food safety standards and health regulations
- Willingness to follow company policies and procedures
- Ability to multitask and manage time effectively
Job Qualifications
- Ability to read, analyze, create and interpret general business memos and documents
- Excellent written, verbal and group communication skills
- Ability to add, subtract, divide and use fractions, percentages, ratios, and convert units of measurement
- Strong problem solving and decision-making skills
- Ability to make good decisions and adapt to changing situations
- Good computer skills including being proficient in Word and Excel
- Ability to learn and use other software as required
- Managerial, supervisory, leadership, and customer service experience
- High school diploma or G.E.D.
- Driver’s License, a good driving record, and access to a vehicle
Job Duties
- Be competent working and coaching in all positions within the restaurant
- Direct all the members of subordinate staff and hold them accountable
- Supervise and help prepare food that meets or exceeds the brand’s standards
- Resolve complaints from customers and report issues or incidents to supervisors
- Ensure the restaurant is opened and closed on time
- Maintain a clean restaurant that meets or exceeds company standards
- Ensure the restaurant is following proper cash procedures as outlined in the handbook
- Foster a safe working environment that complies with company policies, any applicable laws, and common sense
- Immediately report all hazards directly to your supervisor and the company’s Operating Partner as needed
- Perform admin duties including building employee schedules, making food orders, counting inventory, performing food safety checks, entering maintenance requests, and others
- Develop crew members using the company’s training procedures
- Use shift plan to organize and manage the crew during the shift
- Treat all others with respect and follow the company handbook and policies when dealing with subordinates
- Monitor product quality during shift by talking to customers during walk-throughs and when working off-line
- Monitor product quality by managing crew performance and providing specific and timely feedback
- Monitor services times and focus on increasing efficiency and lowering speed of service
- Train crew to respond promptly to customer needs
- Train crew in customer courtesy
- Train crew to maintain store cleanliness during shift
- Follow and evaluate store cleaning plan
- Assist other store managers in executing crew orientation and general training process
- Assist other store managers in training crew in new products
- Cross train crew in various positions
- Give specific training on problem areas as need (i.e. food cost)
- Recommend high-performing crew to general manager for promotion to shift supervisors
- Assist other managers in execution of all food safety procedures
- Monitor inventory levels to ensure product availability and order products under direction of supervisor
- Manage security of cash, supplies, and equipment during shifts
- Follow store priorities set by the general manger
- Ensure restaurant follows company policies for discounts and promotions
- Drive deposits to the bank
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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