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Assistant Manager, Security Systems & Investigations - Universal Kids Resort
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Benefits
Competitive compensation package
Health Insurance
Paid Time Off
Team member satisfaction initiatives
Training and development opportunities
Employee Assistance Programs
Retirement benefits
Job Description
Universal Kids Resort is a renowned entertainment and hospitality destination dedicated to providing an unparalleled guest experience through its innovative attractions, immersive environments, and attentive guest services. As part of Universal Studios, the Resort embodies a commitment to quality, safety, and entertainment excellence, catering to families and visitors who seek memorable, fun-filled adventures. Operating within this dynamic environment requires dedicated professionals who uphold the highest standards of security and asset protection while fostering a safe, friendly atmosphere for both guests and team members.
The Loss Prevention Manager role at Universal Kids Resort is pivotal in maintaining the security and... Show More
The Loss Prevention Manager role at Universal Kids Resort is pivotal in maintaining the security and... Show More
Job Requirements
- Bachelor’s degree in a related field
- 3+ years of experience in security or investigations
- 1+ year of supervisory experience
- Level 2 (Non-Commissioned) Security License
- Ability to write reports and perform investigations
- Ability to manage teams and coordinate schedules
- Background check meeting Universal Kids Resort criteria
- Ability to work a flexible and varying schedule based on business needs
- Consistent attendance
Job Qualifications
- Ability to compute rate, ratio and percentage, and to draw and interpret bar graphs and spreadsheets
- Ability to write reports, business correspondence and procedure manuals
- Ability to effectively present information and respond to questions from managers, clients, customers, and the public
- Consistent attendance
- Wicklander & Zulawski interview/interrogation certification preferred
- Required to attend and pass all mandatory legal licenses and certifications
- Level 2 (Non-Commissioned) Security License required
- Bachelor’s degree in a related field
- 3+ years of experience in security or investigations
- 1+ year of supervisory experience or equivalent combination of education and experience
Job Duties
- Manage the operation of the security surveillance team and provide operational support for video surveillance systems property-wide
- Oversee the Loss Prevention and Investigations team including case management and investigative support
- Ensure regular review and maintenance of security systems to maximize uptime and compliance
- Develop loss prevention strategies and inventory control analytics
- Coordinate daily activities and supervision of access control operations including ID processing and key control
- Hire, train, coach, and develop assigned teams to enhance team member and guest satisfaction
- Act as liaison with local, state, and federal law enforcement agencies and manage investigations of criminal activity and major incidents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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