Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Competitive compensation package
Opportunity for career advancement
Training and development programs
supportive work environment
Employee Discounts
Health Insurance
Paid Time Off
Job Description
Universal Kids Resort (UKR) is a premier entertainment destination encompassing a vibrant theme park and a luxurious hotel experience. Situated in a world-renowned location, UKR offers guests an exciting blend of thrilling attractions, immersive experiences, and top-tier hospitality services. As part of Universal Destinations and Experiences (UDX), the resort is committed to delivering extraordinary experiences to its guests while maintaining exceptional standards of safety and security. The resort employs a dynamic team dedicated to operational excellence and guest satisfaction, and it continuously invests in innovative practices to uphold its reputation as a leader in the entertainment and hospitality industry.
<... Show More
<... Show More
Job Requirements
- Must be able to work a flexible and varying schedule based on business needs
- Background check is mandatory and must meet Universal Destinations and Experiences background check criteria
- Level 2 (Non-Commissioned) Security License is required
- 3+ years in Security or Investigations with 1+ years supervisory experience or equivalent combination of education and experience
- Ability to administer CPR and/or First Aid with proper operation of an AED
- Basic computer proficiency
- Strong communication skills
- Ability to solve practical problems in limited standardized situations
- Consistent attendance
- Vendor management experience preferred
- Reasonable accommodation can be made for disabilities
Job Qualifications
- Ability to administer CPR and/or First Aid with proper operation of an AED
- Basic computer proficiency and strong communications skills
- Ability to solve practical problems with limited standardization
- Vendor management experience is preferred
- Consistent attendance is a job requirement
- Reasonable accommodation may be made for individuals with disabilities
- Must meet Universal Destinations and Experience's background check criteria
- Successfully pass all recurring mandatory/legal licenses and certifications
- Level 2 (Non-Commissioned) Security License
- 3+ years in Security or Investigations with 1+ years supervisory experience or equivalent combination of education and experience
- Bachelor’s degree is preferred
Job Duties
- Supervises hourly Uniformed Officers and oversees Company and Departmental missions
- Coordinates and oversees third-party vendors handling Guest and Team Member screening areas
- Acts as a liaison between Frisco law enforcement, fire, and medical agencies and third-party security for emergency response coordination
- Enforces all departmental policies related to safety and security of Guests, Team Members, and assets
- Manages automated and technical security systems and reviews Incident Reports for accuracy and compliance
- Responsible for hiring, training, coaching, and mentoring Unified Officers and Area Supervisors
- Manages labor goals, approves weekly schedules, and effectively handles incident reporting and operational deficiencies
- Provides resort-wide duty manager coverage, responding to escalated incidents and communicating across departments
- Participates in Environmental, Health & Safety responsibilities according to UDX policies
- Performs other duties as assigned
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: