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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career development programs
Job Description
Renaissance Nashville Hotel, located at 611 Commerce St, Nashville, Tennessee, is a distinguished property within the Marriott International portfolio. Marriott International is renowned worldwide for its leadership in the hospitality industry, offering guests exceptional service and unique experiences wherever they travel. Renaissance Hotels differentiate themselves by embracing the local culture and spirit, providing guests with an adventurous and culturally immersive stay. Located in the vibrant city of Nashville, Renaissance Nashville Hotel brings the dynamic energy of the neighborhood into the heart of the guest experience, allowing visitors to uncover the unexpected and create memorable stories during their stay.
The Renaissa... Show More
The Renaissa... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
- Ability to work full time
- Willingness to work varied shifts including weekends and holidays
- Effective communication skills
- Ability to manage multiple tasks simultaneously
- Strong customer service orientation
- Basic computer skills
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in related area
- Strong communication and interpersonal skills
- Leadership ability with experience in managing teams
- Knowledge of hotel operational procedures and standards
- Proficiency in using guest service and property management software systems
- Ability to handle guest concerns professionally
- Understanding of budgeting and financial reporting
- Commitment to maintaining cleanliness and safety standards
Job Duties
- Opens and closes Front Desk shifts and Housekeeping ensuring completion of assigned shift checklist and other duties
- Runs and reviews critical information contained in room operations reports
- Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operates all department equipment as necessary and reports malfunctions
- Ensures employees have the proper supplies and uniforms
- Understands night audit procedures and uses reports as necessary
- Understands and complies with loss prevention policies and procedures
- Communicates performance expectations to employees in accordance with job descriptions
- Handles employee questions and concerns
- Effectively schedules employees according to business demands and tracks employee time and attendance
- Supervises same day selling procedures to maximize room revenue and property occupancy
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports to assist management
- Participates in controlling departmental expenses to meet or exceed budgeted goals
- Understands the impact of Room Operations on overall property financial goals
- Assists in investigating employee and guest accidents
- Uses guest information tracking system to ensure repeat guest recognition program is in use
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback and handles guest complaints
- Reviews comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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