Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Day Shifts
Job Description
The Sheraton Overland Park Hotel at the Convention Center, located in Overland Park, Kansas, is a distinguished property within the renowned Marriott International portfolio. Established as part of a global network since 1937, Sheraton Hotels and Resorts embody a rich tradition of hospitality, connecting guests across more than 400 communities worldwide. As a company, Marriott International emphasizes creating a welcoming environment that celebrates diverse cultural backgrounds and experiences, fostering a culture of inclusion and respect. Sheraton Overland Park not only offers an exceptional lodging experience but also strives to provide meaningful guest interactions through thoughtful and engaging service. The hotel... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- Or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year relevant experience
- Ability to communicate clearly
- Strong organizational skills
- Proficiency with departmental equipment
- Availability to work full time
- Ability to work non-remote
- Management experience or potential
- Commitment to guest satisfaction
Job Qualifications
- High school diploma or GED with three years experience in guest services, front desk, housekeeping or related area
- Or a two-year degree in hotel and restaurant management, hospitality, business administration or related major with one year experience in guest services, front desk, housekeeping or related area
- Knowledge of rooms operations and hospitality services
- Ability to manage and communicate with staff effectively
- Understanding of night audit and loss prevention procedures
- Skills in scheduling and employee management
- Competence in guest relations and problem resolution
Job Duties
- Opens and closes front desk shifts or housekeeping shifts ensuring completion of assigned checklist and other duties
- Runs and reviews critical information in room operations reports
- Understands the functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- Operates department equipment and reports malfunctions
- Ensures employees have proper supplies and uniforms
- Understands night audit procedures and uses reports as necessary
- Communicates performance expectations to employees according to job descriptions
- Handles employee questions and concerns
- Effectively schedules employees to business demands and tracks time and attendance
- Supervises same day selling procedures to maximize room revenue and occupancy
- Verifies accuracy of room rates to maximize revenue
- Uses budgets, operating statements and payroll reports to assist room operations management
- Participates in managing controllable expenses to meet budget goals
- Assists in investigation of employee and guest accidents
- Uses guest information tracking system to support guest recognition
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback and handles complaints
- Reviews comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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