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Assistant Manager Rooms Operations - Front Office
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $31.73
Work Schedule
Standard Hours
Job Description
The Ritz-Carlton Philadelphia, located at 10 Avenue of the Arts in Philadelphia, Pennsylvania, is a distinguished luxury hotel that is part of the globally renowned Ritz-Carlton brand under the Marriott International portfolio. This hotel exemplifies excellence in hospitality, offering guests a rare and special luxury experience that focuses on comfort, impeccable service, and memorable stays. With over 100 award-winning Ritz-Carlton properties worldwide, the brand is celebrated for creating lifelong memories through its Gold Standards, which emphasize creativity, thoughtfulness, and compassion in guest service. The Ritz-Carlton Philadelphia specifically prides itself on delivering this exceptional standard of luxury, supported by a dedicated... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services, front desk, housekeeping, or related area
- OR Associate degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- At least 1 year experience in guest services, front desk, housekeeping, or related area
- Ability to operate department equipment
- Knowledge of night audit procedures
- Strong communication and organizational skills
- Ability to manage employee scheduling and time tracking
- Compliance with loss prevention policies
- Ability to work full time in a management role
- Commitment to delivering exceptional guest service
- Ability to respond to guest complaints and concerns appropriately
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area
- Strong understanding of Rooms operations departments
- Ability to operate department equipment and utilize night audit procedures
- Effective communication and scheduling skills
- Ability to handle guest and employee interactions professionally
- Familiarity with budgets and financial reports
- Knowledge of loss prevention policies
- Ability to work in a team-oriented and service-focused environment
Job Duties
- Opens and closes front desk and housekeeping shifts ensuring completion of assigned shift checklist and other duties
- Runs and reviews critical information contained in room operations reports
- Understands functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operates all department equipment as necessary and reports malfunctions
- Ensures employees have the proper supplies and uniforms
- Understands night audit procedures and utilizes reports as necessary
- Complies with loss prevention policies and procedures
- Communicates performance expectations to employees
- Handles employee questions and concerns
- Schedules employees to business demands and tracks employee time and attendance
- Supervises same day selling procedures to maximize room revenue and property occupancy
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports to assist in management
- Participates in management of departmental controllable expenses
- Assists in the investigation of employee and guest accidents
- Assists in the use of guest information tracking system for repeat guest recognition
- Interacts with guests to obtain feedback and effectively handles guest complaints
- Assists in the review of comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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