Assistant Manager - Room Operations - Ritz Kids, Recreation
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Work Schedule
Day Shifts
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Job Description
The Ritz-Carlton Hotel Company, a part of Marriott International, is globally recognized as a leader in luxury hospitality. Known for its exceptional service and attention to detail, The Ritz-Carlton brand operates more than 100 award-winning properties worldwide, delivering rare and special luxury experiences to its guests. The company prides itself on its culture that empowers associates to be creative, thoughtful, and compassionate, fostering a working environment that values diversity and promotes inclusion. The Ritz-Carlton is committed to non-discrimination and values the unique backgrounds and talents of all its associates. Its renowned "Gold Standards," including the Employee Promise, Credo, and Service... Show More
Job Requirements
- High school diploma or GED
- Minimum three years of relevant experience or two-year degree with one year experience
- Ability to work full time in a management capacity
- Strong organizational and multitasking skills
- Excellent interpersonal and communication abilities
- Willingness to support a diverse and inclusive workplace
- Ability to work varying shifts including weekends and holidays
Job Qualifications
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping or related area
- Or two-year degree in hotel and restaurant management, hospitality, business administration or related major
- One year experience in guest services, front desk, housekeeping or related area
- Strong communication skills
- Knowledge of hotel operations and guest service standards
- Ability to handle guest complaints professionally
- Proficiency in using hospitality management systems
Job Duties
- Opens and closes front desk and housekeeping shifts ensuring completion of assigned checklists
- Runs and reviews critical information in room operations reports
- Understands functions of recreation, laundry, housekeeping, bell staff, AYS, front desk, and concierge/guest services operations
- Operates department equipment and reports malfunctions
- Ensures employees have proper supplies and uniforms
- Schedules employees to meet business demands and tracks time and attendance
- Handles employee questions and concerns
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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