Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $31.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Relocation assistance
Career development opportunities
401(k) Plan
Job Description
Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier destination that epitomizes luxury and exceptional hospitality. As part of the Marriott International portfolio, this expansive resort offers guests a unique experience blending innovative event spaces with outstanding accommodations and services. Known for its dedication to excellence and customer satisfaction, Gaylord Rockies Resort stands out as a leader in the hospitality industry. The resort boasts a wide array of amenities including world-class dining, recreation facilities, and sophisticated guest services that cater to both leisure and business travelers. Marriott International, renowned globally for its commitment to diversity, inclusion,... Show More
Job Requirements
- High school diploma or GED
- three years experience in guest services, front desk, housekeeping or related area
- or two-year degree in hotel and restaurant management, hospitality, business administration or related field
- one year experience in guest services, front desk, housekeeping or related area
- strong communication skills
- ability to manage multiple departments
- flexible schedule
- ability to relocate if necessary
- willingness to work full-time
- ability to handle guest complaints professionally
Job Qualifications
- High school diploma or GED with three years experience in guest services, front desk, housekeeping or related professional area
- or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major with one year experience in guest services, front desk, housekeeping or related professional area
- proficiency in understanding night audit procedures
- ability to communicate performance expectations
- experience in scheduling and tracking employee attendance
- knowledge of loss prevention policies and procedures
- ability to operate department equipment
Job Duties
- Open and close front desk shifts and housekeeping, ensuring completion of assigned shift checklist and other duties
- run and review critical information contained in room operations reports
- understand the functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- operate all department equipment as necessary and report malfunctions
- ensure employees have the proper supplies and uniforms
- understand night audit procedures and utilize reports as necessary
- comply with loss prevention policies and procedures
- communicate performance expectations to employees in accordance with job descriptions
- handle employee questions and concerns
- effectively schedule employees according to business demands and track employee time and attendance
- supervise same day selling procedures to maximize room revenue and property occupancy
- verify accuracy of room rates to maximize revenue opportunities
- use budgets, operating statements and payroll progress reports to assist in management of room operations
- participate in management of departmental controllable expenses to achieve or exceed budgeted goals
- understand the impact of room operations on overall property financial goals and objectives
- assist in investigation of employee and guest accidents
- assist in use of guest information tracking system to ensure successful repeat guest recognition program
- set a positive example for guest relations
- interact with guests to obtain feedback on product quality and service levels, effectively responding to and handling guest problems and complaints seeking assistance from supervisor as necessary
- assist in review of comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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