Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Sheraton Grand Chicago Riverwalk, located at 301 E North Water St, Chicago, Illinois, is a distinguished hotel that is part of the Marriott International portfolio. Since 1937, Sheraton has been recognized as a welcoming gathering place, emphasizing exceptional guest experiences and thoughtful service. The hotel prides itself on creating a sense of belonging for guests and associates alike, with a commitment to diversity, equity, and inclusion. As a global brand, Sheraton fosters an environment where unique backgrounds, talents, and experiences are valued and celebrated, striving to be 'The World's Gathering Place.' Sheraton Grand Chicago Riverwalk is an integral part of... Show More
Job Requirements
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related area
- Ability to work full time
- Effective communication skills
- Ability to schedule and manage staff
- Basic computer proficiency
- Ability to operate department equipment
- Commitment to guest satisfaction
Job Qualifications
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related area
- Strong organizational and communication skills
- Ability to manage and motivate staff
- Proficiency with room operations reports and night audit procedures
- Knowledge of loss prevention policies
- Customer service orientation
Job Duties
- Opens and closes front desk and housekeeping shifts ensuring completion of shift checklists
- Runs and reviews room operations reports
- Understands functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services
- Operates department equipment and reports malfunctions
- Ensures employees have proper supplies and uniforms
- Understands night audit procedures and loss prevention policies
- Communicates performance expectations and handles employee questions
- Schedules employees to business demands and tracks attendance
- Supervises same-day selling procedures to maximize room revenue
- Verifies accuracy of room rates
- Uses budgets, operating statements, and payroll reports
- Participates in management of controllable expenses
- Understands impact of Rooms Operations on financial goals
- Assists in investigation of accidents
- Uses guest information tracking to support repeat guest recognition
- Interacts with guests to handle feedback and complaints
- Reviews guest satisfaction results with employees
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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