Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Day Shifts
Benefits
401k Match
Commuter Benefits
competitive salary
bonus eligible
Health Insurance
Dental Insurance
Paid Time Off
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its dedication to providing exceptional guest experiences and fostering a supportive work environment for its associates. Operating a diverse portfolio of brands including the prestigious JW Marriott, Marriott International has established itself as a trusted name synonymous with quality, luxury, and innovation in hospitality. The Portland Marriott Downtown Waterfront, located at 1401 SW Naito Parkway, Portland, Oregon, stands as a premier destination for guests seeking comfort and exceptional service in the heart of the city. This exceptional property combines modern amenities with waterfront views, offering a unique... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- Ability to work full time
- Excellent communication skills
- Basic computer proficiency
- Ability to lead and manage staff effectively
- Flexibility to work varied shifts including evenings and weekends
Job Qualifications
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- Strong communication and interpersonal skills
- Ability to manage multiple departments and teams
- Proficiency in using operational reports and scheduling software
- Knowledge of loss prevention policies
- Customer service orientation
- Problem-solving skills
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of assigned shift checklist and duties
- Run and review critical room operations reports
- Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Schedule employees to business demands and track time and attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets, operating statements, and payroll reports to manage Room Operations
- Manage departmental controllable expenses to meet budget goals
- Assist in investigation of employee and guest accidents
- Use guest information tracking system for repeat guest recognition
- Set positive example for guest relations
- Interact with guests to obtain feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
Find restaurant and hotel jobs on OysterLink.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: