Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Employee Discounts
Retirement Plan
Career Development
Job Description
The Sheraton Phoenix Downtown is an esteemed hotel located in the heart of Phoenix, Arizona, committed to delivering exceptional guest experiences through attentive service and quality accommodations. As part of Marriott International, a globally recognized hospitality leader, Sheraton has built a rich legacy since 1937 of being a welcoming place where communities gather and connect. The hotel offers a dynamic work environment that values diversity, fosters inclusion, and celebrates the unique cultural and professional backgrounds of its associates. Sheraton Phoenix Downtown provides a setting where team members can thrive by contributing to the mission of being "The World's Gathering Place,"... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping or related professional area
- or 2-year degree in hotel and restaurant management, hospitality, business administration or related major
- 1 year experience in guest services, front desk, housekeeping or related professional area if degree held
- Ability to work full time on site
- Effective communication skills
- Ability to manage and lead staff
- Knowledge of operational procedures
- Willingness to comply with company policies
- Ability to handle guest complaints professionally
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration or related major
- 3 years of experience in guest services, front desk, housekeeping or related professional area or 1 year of related experience with a degree
- Strong leadership and communication skills
- Ability to manage multiple departments and staff
- Knowledge of night audit procedures and loss prevention
- Ability to analyze and use operational and financial reports
- Customer service oriented with problem-solving skills
- Proficient in scheduling and staff management
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of assigned shift checklists and other duties
- Run and review critical information contained in room operations reports
- Understand functions of recreation, laundry, housekeeping, bell staff, AYS, front desk, and concierge/guest services operations
- Operate all department equipment as necessary and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports as necessary
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees and handle questions and concerns
- Schedule employees effectively to meet business demands and track attendance
- Supervise same day selling procedures to maximize room revenue and property occupancy
- Verify accuracy of room rates
- Use budgets, operating statements, and payroll reports to assist in managing room operations
- Participate in managing departmental controllable expenses to achieve budget goals
- Assist in investigation of employee and guest accidents
- Use guest information tracking system for repeat guest recognition
- Set positive example for guest relations
- Interact with guests to obtain feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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