Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligible
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
employee recognition programs
Job Description
Marriott St. Louis Grand is a prominent full-service hotel located in the heart of Saint Louis, Missouri. Part of the globally recognized Marriott International portfolio, this hotel offers a welcoming environment for both guests and employees, emphasizing outstanding hospitality and service excellence. Marriott International is celebrated worldwide for its commitment to quality, innovation, and inclusive culture, making it one of the most sought-after employers in the hospitality industry. The Marriott St. Louis Grand exemplifies these values by delivering exceptional accommodations, comprehensive amenities, and memorable guest experiences in a vibrant urban setting.
This opportunity is for a full-time management positi... Show More
This opportunity is for a full-time management positi... Show More
Job Requirements
- High school diploma or GED
- minimum 3 years experience in guest services, front desk, housekeeping or related area
- or 2-year degree in hotel and restaurant management, hospitality, business administration or related major
- minimum 1 year relevant experience
- ability to work full-time in a management role
- willingness to work onsite at Marriott St. Louis Grand
- effective communication skills
- ability to use operational reports and systems
- knowledge of budget and revenue management
- ability to handle employee and guest interactions
- commitment to uphold loss prevention policies
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related professional area
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major with 1 year experience
- strong communication skills
- ability to manage multiple departments
- understanding of budget management and operational procedures
- proficiency with night audit and loss prevention procedures
- experience in guest interaction and problem resolution
- ability to lead and motivate staff
- knowledge of scheduling and payroll tracking
Job Duties
- Supports management of rooms operations activities
- opens and closes front desk and housekeeping shifts
- runs and reviews critical room operations reports
- operates departmental equipment and reports malfunctions
- ensures employees have proper supplies and uniforms
- understands and utilizes night audit procedures
- complies with loss prevention policies
- communicates performance expectations to employees
- handles employee questions and concerns
- schedules employees according to business demands
- supervises same day selling procedures to maximize room revenue
- verifies accuracy of room rates
- uses budgets and payroll reports to assist in management
- participates in managing departmental expenses
- understands impact of room operations on financial goals
- assists in investigating employee and guest accidents
- supports guest information tracking system for recognition programs
- sets positive example for guest relations
- interacts with guests for feedback and problem resolution
- reviews comment cards and guest satisfaction results
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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