Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Retirement Plan
Employee Discounts
Professional Development
Job Description
Sheraton Phoenix Downtown is a distinguished hotel located in the heart of Phoenix, Arizona, known for its exceptional hospitality and commitment to guest satisfaction. As part of the renowned Sheraton Hotels & Resorts under Marriott International, it offers guests a welcoming atmosphere infused with the brand's global legacy that dates back to 1937. The Sheraton brand is recognized worldwide as ‘‘The World’s Gathering Place,’’ providing spaces where communities connect through engaging experiences and impeccable service. Employees at Sheraton Phoenix Downtown become members of a vibrant global community that values diversity, inclusiveness, and personal growth. The hotel prides itself on fostering... Show More
Job Requirements
- high school diploma or GED
- three years experience in guest services, front desk, housekeeping, or related area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- one year experience in guest services, front desk, housekeeping, or related area
- strong organizational and communication skills
- ability to work full time
- willingness to work onsite at Sheraton Phoenix Downtown
- basic knowledge of budget management and financial reporting
Job Qualifications
- high school diploma or GED with three years experience in guest services, front desk, housekeeping, or related area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with one year experience in guest services, front desk, housekeeping, or related area
- knowledge of night audit procedures
- understanding of loss prevention policies
- effective communication and scheduling skills
- ability to manage budgets and control expenses
- experience in guest relations and problem resolution
Job Duties
- open and close front desk shifts and housekeeping ensuring completion of assigned shift checklist and other duties
- run and review critical information contained in room operations reports
- understand the functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- operate all department equipment as necessary and report malfunctions
- ensure employees have the proper supplies and uniforms
- understand night audit procedures and use reports as necessary
- comply with loss prevention policies and procedures
- communicate performance expectations to employees in accordance with job descriptions
- handle employee questions and concerns
- effectively schedule employees to business demands and track employee time and attendance
- supervise same day selling procedures to maximize room revenue and property occupancy
- verify accuracy of room rates to maximize revenue opportunities
- use budgets, operating statements and payroll progress reports to assist in managing room operations
- participate in managing departmental controllable expenses to achieve or exceed budget goals
- understand the impact of room operations on overall property financial goals
- assist in investigating employee and guest accidents
- assist in guest information tracking to support repeat guest recognition programs
- set positive examples for guest relations
- interact with guests to obtain feedback and handle problems and complaints
- assist in reviewing comment cards and guest satisfaction results with employees
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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