Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career Development
Job Description
The Westin Peachtree Plaza Atlanta, located in the heart of downtown Atlanta, Georgia, stands as an iconic landmark and a premier hotel destination known for its towering presence and exceptional guest services. Part of the Marriott International portfolio, the hotel embodies a commitment to quality hospitality and guest satisfaction, integrating wellness and innovative service to enhance the travel experience. The Westin Brand specifically focuses on empowering guests to restore balance and thrive, promoting well-being through their unique wellness programs and standards. This commitment is reflected not only in the services offered but also in the workplace culture for associates, emphasizing... Show More
Job Requirements
- High school diploma or GED
- Minimum three years experience in guest services, front desk, housekeeping or related professional area
- Or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- Minimum one year experience in guest services, front desk, housekeeping or related professional area
- Ability to communicate effectively with staff and guests
- Ability to manage schedules and employee time and attendance
- Knowledge of loss prevention policies
- Capability to operate departmental equipment
- Understanding of night audit procedures
- Commitment to maintaining cleanliness and service standards
- Ability to handle guest complaints professionally
Job Qualifications
- High school diploma or GED
- Minimum three years experience in guest services, front desk, housekeeping or related professional area
- Or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- Minimum one year experience in guest services, front desk, housekeeping or related professional area
- Strong understanding of room operations and guest service systems
- Excellent communication and leadership skills
- Ability to manage multiple priorities effectively
- Familiarity with budget management and payroll reports
- Commitment to guest satisfaction and team development
Job Duties
- Open and close front desk shifts and housekeeping ensuring completion of assigned shift checklists and other duties
- Run and review critical information contained in room operations reports
- Understand functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- Operate all department equipment as necessary and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports as necessary
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees according to job descriptions
- Handle employee questions and concerns
- Effectively schedule employees to business demands and track employee time and attendance
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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