Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Training and Development
Job Description
JW Marriott New Orleans is a prestigious luxury hotel located at 614 Canal Street in the vibrant city of New Orleans, Louisiana. As part of Marriott International, JW Marriott is renowned for delivering exceptional hospitality experiences to its guests, combining luxury accommodations with authentic local flavor. With more than 100 properties worldwide, JW Marriott forms a significant part of Marriott's luxury portfolio, upholding a commitment to superior service, innovation, and genuine care for both guests and associates. Marriott International values diversity and inclusivity, fostering an environment where associates from all backgrounds can thrive and contribute to the hotel's ongoing success.Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping or related area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major
- 1 year experience in guest services, front desk, housekeeping or related area
- ability to work full time
- ability to communicate effectively with guests and staff
- strong organizational and leadership skills
- willingness to work flexible hours including weekends and holidays
- commitment to delivering exceptional guest service
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping or related area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major with 1 year experience in related area
- knowledge of front desk and housekeeping operations
- understanding of night audit processes
- ability to operate department equipment
- knowledge of loss prevention policies
- strong communication and scheduling skills
- ability to handle guest relations and complaints effectively
- understanding of budgeting, revenue management and expense control
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of assigned shift checklists and other duties
- run and review critical information contained in room operations reports
- understand functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- operate all department equipment as necessary and report malfunctions
- ensure employees have proper supplies and uniforms
- understand night audit procedures and utilize reports as necessary
- comply with loss prevention policies and procedures
- communicate performance expectations to employees according to job descriptions
- handle employee questions and concerns
- effectively schedule employees to business demands and track employee time and attendance
- supervise same day selling procedures to maximize room revenue and property occupancy
- verify accuracy of room rates to maximize revenue
- use budgets, operating statements and payroll progress reports to assist in room operations management
- participate in management of departmental controllable expenses to meet or exceed budget goals
- understand impact of room operations on overall financial goals
- assist in investigation of employee and guest accidents
- assist in use of guest information tracking system to ensure repeat guest recognition
- set positive example for guest relations
- interact with guests to obtain feedback and handle complaints
- assist in review of comment cards and guest satisfaction results with employees
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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