Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
401(k) Plan
stock purchase plan
Discounts at Marriott properties
Commuter Benefits
employee assistance plan
Childcare discounts
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
adoption expense reimbursements
Paid parental leave
educational assistance
Paid sick leave
Paid holidays
Job Description
W Hotels, part of the renowned Marriott International portfolio, represents a global lifestyle brand that is dedicated to igniting curiosity and expanding the worlds of its guests. Known for its innovative approach to luxury hospitality, W Hotels is located in vibrant cities around the world where it blends modern design with high energy experiences. The brand prides itself on an inclusive culture that welcomes diversity and fosters creativity, offering its employees the opportunity to be part of a dynamic and forward-thinking team. Marriott International itself is a leader in the hospitality industry, committed to delivering exceptional guest experiences while promoting... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- Strong communication skills
- Leadership and supervisory abilities
- Knowledge of budgeting and operating reports
- Ability to operate department equipment
- Understanding of night audit procedures
- Compliance with loss prevention policies
- Ability to handle employee questions and concerns
- Scheduling and attendance tracking skills
Job Qualifications
- High school diploma or GED with 3 years of experience in guest services, front desk, housekeeping, or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience
- Knowledge of front desk and housekeeping operations
- Strong communication and leadership abilities
- Familiarity with budgeting and revenue management principles
- Ability to operate department equipment and understand night audit reports
- Commitment to loss prevention policies and procedures
- Experience in scheduling and managing staff
- Excellent guest service and problem-solving skills
Job Duties
- Open and close Front Desk shifts and Housekeeping while completing assigned shift checklists
- Run and review critical room operations reports
- Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand and apply night audit procedures
- Comply with loss prevention policies
- Communicate performance expectations and handle employee concerns
- Schedule employees based on business demands and track attendance
- Supervise same day selling procedures to maximize room revenue
- Verify accuracy of room rates
- Use budgets, operating statements, and payroll reports for Room Operations management
- Manage departmental controllable expenses to meet budget goals
- Understand the financial impact of Room Operations
- Assist in investigating employee and guest accidents
- Use guest information tracking systems for repeat guest recognition
- Set positive examples for guest relations
- Interact with guests to gather feedback and resolve complaints
- Review comment cards and guest satisfaction results with employees
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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