Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
Marriott International is a global leader in the hospitality industry, known for its commitment to providing exceptional guest experiences and fostering a positive work environment for its associates. The Los Angeles Airport Marriott, located at 5855 W Century Blvd in Los Angeles, California, is part of this esteemed brand and offers a dynamic setting within the bustling city near one of the world's busiest airports. The hotel operates as a full-service property, catering to both business and leisure travelers with a range of guest services including rooms operations, housekeeping, recreation, laundry, and concierge services. Marriott International is recognized for its... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping or related professional area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping or related professional area
- ability to work full time
- excellent communication skills
- ability to operate department equipment
- knowledge of night audit procedures
- understanding of loss prevention policies
- capable of handling guest and employee concerns
- able to schedule and track employee attendance
Job Qualifications
- High school diploma or GED with 3 years of experience in guest services, front desk, housekeeping or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with 1 year of relevant experience
- understanding of rooms operations and night audit procedures
- knowledge of loss prevention policies
- experience in employee scheduling and performance communication
- ability to operate department equipment
- strong guest service and complaint handling skills
- knowledge of budgeting and revenue management
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of assigned shift checklist and duties
- run and review critical information in room operations reports
- operate department equipment and report malfunctions
- ensure employees have proper supplies and uniforms
- understand and comply with night audit procedures and loss prevention policies
- communicate performance expectations to employees and handle questions and concerns
- effectively schedule employees to meet business demands and track attendance
- supervise same-day selling procedures to maximize room revenue and property occupancy
- verify accuracy of room rates
- assist in managing departmental budgets and controllable expenses
- assist in investigating employee and guest accidents
- utilize guest information tracking for repeat guest recognition
- set a positive example for guest relations
- interact with guests to obtain feedback and handle complaints
- review comment cards and guest satisfaction results with employees
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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