Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Day Shifts
Benefits
401k Match
competitive salary
Commuter Benefits
bonus eligible
Paid Time Off
Health Insurance
Employee Discounts
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest experiences and innovative service standards. Among its prestigious portfolio of brands is the Portland Marriott Downtown Waterfront, located at 1401 SW Naito Parkway, Portland, Oregon. This full-service hotel offers guests a seamless blend of sophistication and comfort, catering to both business and leisure travelers. The property is ideally situated to provide access to downtown Portland’s vibrant city life and scenic waterfront views. Marriott International promotes a welcoming and inclusive work environment where diversity and individual talents are celebrated and nurtured. As an... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 1 year experience in guest services, front desk, housekeeping or related area
- Ability to work full time
- Excellent interpersonal and communication skills
- Availability to work various shifts including evenings and weekends
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with 1 year experience in guest services or related area
- Strong understanding of front office and rooms operations
- Effective communication and leadership skills
- Ability to manage schedules and employee performance
- Knowledge of night audit and loss prevention procedures
- Customer service orientation with problem-solving skills
- Basic financial acumen for budgeting and revenue management
Job Duties
- Open and close front desk shifts/housekeeping and ensure completion of assigned shift checklists and duties
- Run and review critical information contained in room operations reports
- Understand functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- Operate all department equipment as necessary and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports as necessary
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees in accordance with job descriptions
- Handle employee questions and concerns
- Schedule employees to business demands and track employee time and attendance
- Supervise same day selling procedures to maximize room revenue and property occupancy
- Verify accuracy of room rates to maximize revenue opportunities
- Use budgets, operating statements and payroll progress reports to assist room operations management
- Participate in managing departmental controllable expenses to meet budget goals
- Understand impact of room operations on overall property financial objectives
- Assist in investigating employee and guest accidents
- Use guest information tracking system to support guest recognition programs
- Set a positive example for guest relations
- Interact with guests to obtain feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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