Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid parental leave
educational assistance
Commuter Benefits
Employee Discounts
Childcare discounts
Job Description
W Bellevue is part of the esteemed W Hotels brand, which operates under the larger Marriott International umbrella. Located in the vibrant city of Bellevue, Washington, this upscale hotel is renowned for its contemporary luxury, innovative service philosophy, and vibrant atmosphere that caters to a diverse clientele seeking extraordinary experiences. As part of Marriott International, W Hotels benefits from a global presence and a reputation for exceptional hospitality standards and employee support programs. The brand's mission is to ignite curiosity and expand worlds, offering guests an unparalleled blend of lifestyle, exclusivity, and local cultural influence. The hotel offers a full-time... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- Ability to work full time
- Eligible to work in the United States
- Effective communication skills
- Ability to handle guest interactions and complaints professionally
- Basic computer skills
- Ability to schedule and manage staff
- Adherence to company policies and procedures
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area
- Strong communication and interpersonal skills
- Ability to manage multiple departments and coordinate teams
- Knowledge of hotel operations and loss prevention policies
- Proficient in scheduling and employee attendance tracking
- Basic financial acumen to manage budgets and revenue
- Problem-solving skills in guest relations
- Experience with guest information systems
Job Duties
- Open and close Front Desk shifts and Housekeeping ensuring completion of assigned shift checklists and related duties
- Run and review critical information in room operations reports
- Understand and manage functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports as necessary
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Schedule employees according to business demands and track time and attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates to maximize revenue opportunities
- Use budgets, operating statements, and payroll reports to assist in managing Room Operations
- Participate in managing controllable departmental expenses
- Assist in investigating employee and guest accidents
- Use guest information tracking systems to support repeat guest recognition programs
- Set a positive example for guest relations
- Interact with guests to obtain feedback and handle complaints
- Assist in reviewing comment cards and guest satisfaction results with employees
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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