Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
The Houston Marriott Medical Center/Museum District is a prestigious hotel located at 6580 Fannin St, Houston, Texas. It is part of the Marriott International family, a globally recognized hospitality leader known for its dedication to providing exceptional guest experiences and innovative services. Marriott International operates a vast portfolio of brands, including the luxury JW Marriott brand, offering a wide range of upscale accommodations and amenities designed to cater to travelers, business professionals, and tourists alike. The Houston Marriott Medical Center stands out by serving the vibrant Houston community with a focus on medical, cultural, and museum district guests, blending convenience... Show More
Job Requirements
- High school diploma or GED
- Minimum three years of experience in guest services, front desk, housekeeping, or related area
- Or two-year degree from accredited university in relevant field
- At least one year of related professional experience
- Ability to work full time
- Availability to work on-site at Houston Marriott Medical Center
- Effective communication skills
- Ability to manage multiple operational areas
- Knowledge of hotel industry standards and procedures
Job Qualifications
- High school diploma or GED with three years of experience in guest services, front desk, or housekeeping
- Or a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with at least one year of relevant experience
- Strong understanding of guest service operations
- Ability to manage and schedule staff effectively
- Knowledge of financial and budget management in hotel operations
- Experience with loss prevention policies
- Good communication and interpersonal skills
- Proficiency in using guest tracking and room operations reporting systems
Job Duties
- Open and close Front Desk and Housekeeping shifts, ensuring completion of assigned checklists
- Run and review critical room operations reports
- Operate departmental equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports
- Comply with loss prevention policies and procedures
- Communicate performance expectations and handle employee questions
- Effectively schedule employees, track time and attendance
- Supervise same day selling procedures to maximize revenue and occupancy
- Verify accuracy of room rates
- Use budgets and payroll reports to assist management
- Participate in managing controllable expenses
- Assist in investigating employee and guest accidents
- Utilize guest tracking systems to enhance guest recognition programs
- Set positive guest relations examples
- Interact with guests to obtain feedback and handle complaints
- Assist in reviewing guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink connects hospitality employers and applicants.
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