Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
employee discount
bonus eligible
Career development opportunities
Job Description
Renaissance Dallas at Plano Legacy West Hotel is a distinguished hotel located in the vibrant city of Plano, Texas. As part of the renowned Renaissance Hotels brand under Marriott International, this property is committed to offering exceptional guest experiences by immersing visitors in the unique culture and excitement of the neighborhoods they visit. Renaissance Hotels prides itself on embracing the spirit of discovery and adventure, catering to travelers who seek more than just a place to stay but a meaningful and engaging experience. With a dedication to outstanding service, the Renaissance Dallas at Plano Legacy West Hotel stands out in... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in related field
- 1 year experience in guest services, front desk, housekeeping, or related area
- ability to handle guest complaints effectively
- capability to operate department equipment
- ability to communicate performance expectations
- skill in scheduling employees and tracking attendance
- understanding of night audit procedures
- familiarity with loss prevention policies
- willingness to assist in accident investigations
- strong interpersonal skills
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience
- strong communication and leadership skills
- knowledge of room operations and guest service best practices
- ability to manage employee schedules and performance
- understanding of loss prevention policies
- proficiency in budget and payroll report usage
- customer service orientation
- problem-solving skills
Job Duties
- Opens and closes Front Desk and Housekeeping shifts ensuring completion of shift checklists
- runs and reviews critical room operations reports
- understands and supports functions in Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, Concierge, and Guest Services
- operates department equipment and reports malfunctions
- ensures employees have proper supplies and uniforms
- comprehends night audit procedures and uses reports as necessary
- complies with loss prevention policies
- communicates performance expectations based on job descriptions
- handles employee questions and concerns
- schedules employees to meet business demands and tracks time and attendance
- supervises same day selling procedures to maximize room revenue and occupancy
- verifies room rates accuracy
- uses budgets and payroll reports to manage operations
- participates in controlling departmental expenses
- assists in investigating employee and guest accidents
- supports guest tracking systems to recognize repeat guests
- sets a positive example for guest relations
- interacts with guests to collect feedback and address concerns
- reviews guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink - a hiring platform for restaurants and hotels.
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