Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Training and Development
Job Description
The Ritz-Carlton Dallas, located at 2121 McKinney Avenue, Dallas, Texas, is a distinguished luxury hotel renowned for delivering exceptional hospitality experiences. As part of the prestigious Ritz-Carlton brand under Marriott International, this property exemplifies excellence in guest service, elegant accommodations, and refined amenities. The location is situated in the heart of Dallas, providing guests with access to the city's premier attractions and business centers. Known globally for its commitment to quality and luxury, The Ritz-Carlton Dallas prides itself on upholding the "Gold Standards," including the Employee Promise, Credo, and Service Values, which form the foundation of its service excellence and... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
- ability to work full time
- availability for varied shifts
- strong organizational skills
- effective communication skills
- proficiency in operating department equipment
- commitment to uphold loss prevention policies
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area
- understanding of room operations reports and night audit procedures
- knowledge of loss prevention policies
- strong communication and scheduling skills
- ability to operate department equipment
- customer service and guest relations skills
Job Duties
- Opens and closes Front Desk shifts / Housekeeping and ensures completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- operates all department equipment as necessary and reports malfunctions
- ensures employees have the proper supplies and uniforms
- understands night audit procedures and utilizes reports as necessary
- complies with loss prevention policies and procedures
- communicates performance expectations to employees in accordance with job descriptions
- handles employee questions and concerns
- effectively schedules employees to business demands and tracks employee time and attendance
- supervises same-day selling procedures to maximize room revenue and property occupancy
- verifies accuracy of room rates to maximize revenue opportunities
- uses budgets, operating statements and payroll progress reports to assist in management
- participates in management of departmental controllable expenses to achieve or exceed budgeted goals
- understands the impact of Room Operations on overall financial objectives
- assists in investigation of employee and guest accidents
- assists in use of guest information tracking system for repeat guest recognition
- sets a positive example for guest relations
- interacts with guests to obtain feedback and handles guest problems and complaints
- assists in review of comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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