Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Professional development opportunities
Job Description
The Ritz-Carlton Orlando Grande Lakes is a prestigious luxury hotel located in Orlando, Florida. Renowned for its exceptional service and elegant atmosphere, The Ritz-Carlton brand is synonymous with comfort, sophistication, and world-class hospitality. As part of Marriott International's portfolio of esteemed properties, this hotel offers a unique blend of cultural diversity, talent, and experience among its associates. The hotel's mission is to continuously create extraordinary experiences for guests, ensuring those moments last long after they leave. With more than 100 award-winning properties worldwide, The Ritz-Carlton sets the benchmark for luxury service globally and prides itself on delivering excellence in guest... Show More
Job Requirements
- high school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related field
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
- ability to manage front desk and housekeeping shifts
- knowledge of night audit procedures
- compliance with loss prevention policies
- effective employee scheduling and communication
- guest-focused attitude
- basic budget management skills
- proficiency with guest information tracking systems
Job Qualifications
- high school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience
- knowledge of front desk and housekeeping shift operations
- understanding of night audit procedures
- familiarity with loss prevention policies
- skills in scheduling and employee management
- ability to communicate performance expectations
- guest relations and complaint resolution skills
- budget management awareness
- ability to use guest information systems
- strong interpersonal skills
Job Duties
- open and close front desk and housekeeping shifts ensuring completion of assigned shift checklist and duties
- run and review critical information in room operations reports
- oversee functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- operate department equipment and report malfunctions
- ensure employees have proper supplies and uniforms
- understand night audit procedures and utilize reports
- comply with loss prevention policies
- communicate performance expectations to employees
- handle employee questions and concerns
- schedule employees to meet business demands and track time and attendance
- supervise same day selling procedures to maximize room revenue and occupancy
- verify accuracy of room rates
- use budgets, operating statements and payroll reports to manage operations
- participate in managing departmental controllable expenses
- understand impact of room operations on financial goals
- assist in investigating employee and guest accidents
- use guest information tracking system to support guest recognition
- set a positive example for guest relations
- interact with guests to obtain feedback and handle complaints
- review comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: