Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Paid holidays
Job Description
W Miami is a vibrant luxury hotel located at 485 Brickell Avenue in Miami, Florida. Part of the renowned W Hotels portfolio under Marriott International, W Miami offers an innovative and dynamic hospitality experience that reinvents the norms of luxury. The hotel is situated in a prime urban location, blending modern design with spirited culture to deliver exceptional guest service. As a luxury lifestyle hotel, W Miami thrives on diversity, creativity, and the unique energy that each guest and team member brings to the environment. The hotel prides itself on inclusivity and equal opportunity, fostering a respectful atmosphere where diverse... Show More
Job Requirements
- High school diploma or GED
- three years experience in guest services, front desk, housekeeping or related area
- or two-year degree in hotel and restaurant management, hospitality, business administration or related major with one year experience
- full flexibility to work AM and PM shifts, weekends, holidays and overnight
- ability to operate department equipment
- understanding of night audit procedures
- knowledge of loss prevention policies
- strong interpersonal and communication skills
- ability to handle guest complaints and employee concerns
Job Qualifications
- High school diploma or GED
- three years experience in guest services, front desk, housekeeping or related area
- or two-year degree in hotel and restaurant management, hospitality, business administration or related major with one year experience
- understanding of night audit procedures
- knowledge of departmental operations including recreation, laundry, housekeeping, bell staff, AYS, and guest services
- ability to use guest information tracking systems
- strong communication and organizational skills
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of checklists and duties
- run and review critical room operations reports
- operate departmental equipment and report malfunctions
- ensure employees have proper supplies and uniforms
- understand and comply with loss prevention policies
- communicate performance expectations and handle employee questions and concerns
- schedule employees to meet business demands and track attendance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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