Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Day Shifts
Benefits
Relocation assistance
bonus eligible
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
The Ritz-Carlton Cleveland, located at 1515 West Third Street, Cleveland, Ohio, is a distinguished luxury hotel renowned for its exceptional service and refined atmosphere. Part of Marriott International's portfolio of award-winning properties worldwide, The Ritz-Carlton Cleveland plays a pivotal role in delivering unparalleled guest experiences that leave lasting impressions. This prestigious establishment is celebrated for its dedication to upholding the Gold Standards of The Ritz-Carlton, a cornerstone philosophy that guides every interaction and operational aspect of the hotel. At The Ritz-Carlton Cleveland, employees, known as Ladies and Gentlemen, are empowered to provide gracious, thoughtful, and personalized service, ensuring that guests... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from accredited university in relevant field
- 1 year experience in guest services, front desk, housekeeping or related area
- Ability to operate department equipment
- Knowledge of night audit procedures
- Strong communication skills
- Ability to schedule and manage employee time
- Understanding of budget management
- Commitment to guest satisfaction
- Ability to handle guest and employee concerns
- Comply with loss prevention policies
Job Qualifications
- High school diploma or GED with 3 years of experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year of experience in guest services, front desk, housekeeping, or related area
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of shift checklist and duties
- Run and review critical room operations reports
- Understand and support Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operate department equipment and report malfunctions
- Ensure proper supplies and uniforms for employees
- Understand night audit procedures and utilize necessary reports
- Comply with loss prevention policies
- Communicate performance expectations to employees based on job descriptions
- Handle employee questions and concerns
- Schedule employees based on business demands and track time and attendance
- Supervise same-day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Assist in managing budgets, operating statements, and payroll reports
- Participate in controlling departmental expenses
- Understand impact of Room Operations on overall financial goals
- Assist in investigation of employee and guest accidents
- Use guest information system to support guest recognition program
- Set positive examples for guest relations
- Interact with guests to obtain feedback, handle problems, and complaints
- Review guest satisfaction results and comment cards with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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