Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
W Minneapolis - The Foshay is a luxury hotel located in the heart of Minneapolis, Minnesota. As part of the renowned Marriott International portfolio, this hotel embodies the spirit and culture of W Hotels, known for igniting curiosity and expanding worlds through exceptional guest experiences. The Foshay offers a sophisticated atmosphere that seamlessly blends historic charm with modern luxury, providing guests with a unique and memorable stay. The hotel's prime downtown location makes it an ideal choice for business travelers, tourists, and locals seeking upscale accommodations and amenities. Marriott International is celebrated for its commitment to diversity, inclusion, and the... Show More
Job Requirements
- high school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
Job Qualifications
- high school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
- strong communication skills
- ability to handle employee questions and concerns effectively
- knowledge of hotel operations and guest service standards
Job Duties
- opens and closes front desk shifts and housekeeping ensuring completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- understands the functions of the recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- operates all department equipment as necessary and reports malfunctions
- ensures employees have the proper supplies and uniforms
- understands night audit procedures and utilizes reports as necessary
- understands and complies with loss prevention policies and procedures
- communicates performance expectations to employees in accordance with job descriptions
- handles employee questions and concerns
- effectively schedules employees to business demands and tracks employee time and attendance
- supervises same day selling procedures to maximize room revenue and property occupancy
- verifies accuracy of room rates to maximize revenue opportunities
- uses budgets, operating statements and payroll progress reports to assist in management of room operations
- participates in management of departmental controllable expenses to achieve or exceed budgeted goals
- understands the impact of room operations on overall property financial goals and objectives
- assists in investigation of employee and guest accidents
- assists in use of guest information tracking system for repeat guest recognition
- sets a positive example for guest relations
- interacts with guests to obtain feedback and handles guest problems and complaints
- assists in review of comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter