Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
W Minneapolis - The Foshay, located at 821 Marquette Avenue in Minneapolis, Minnesota, is a prestigious hotel that is part of the renowned W Hotels brand, which operates under the global Marriott International portfolio. W Hotels are known worldwide for their exceptional luxury accommodations, innovative culture, and unique service philosophy. Marriott International is a leading hospitality company that values diversity, inclusivity, and providing exceptional guest experiences through a highly skilled and diverse team. W Minneapolis - The Foshay embraces the brand mission to Ignite Curiosity, Expand Worlds, encouraging team members and guests alike to explore new ideas and experiences in... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- Ability to work full time
- Availability to work on-site
- Excellent communication skills
- Ability to operate department equipment
- Knowledge of loss prevention policies
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience
- Knowledge of front desk and housekeeping operations
- Understanding of night audit procedures
- Ability to use guest information tracking systems
- Strong communication and interpersonal skills
- Experience in employee scheduling and performance management
Job Duties
- Open and close front desk shifts and housekeeping
- Ensure completion of assigned shift checklists and duties
- Run and review critical information contained in room operations reports
- Operate department equipment and report malfunctions
- Schedule employees according to business demands and track attendance
- Assist in managing same day selling procedures to maximize room revenue
- Handle guest feedback and complaints and escalate as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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