Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $31.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Performance bonus
Professional development opportunities
Job Description
Tysons Corner Marriott located in Vienna, Virginia, is part of Marriott International, a globally recognized leader in the hospitality industry. Marriott International encompasses a portfolio of renowned brands, including JW Marriott, its luxury segment known for exceptional guest service and employee satisfaction. This specific property is situated in the vibrant Tysons Corner area, a bustling business and retail hub, making it an ideal location for travelers visiting for both business and leisure. Marriott International prides itself on fostering an inclusive, diverse workplace where associates' unique backgrounds, talents, and experiences are celebrated. The company is committed to offering equal opportunity employment... Show More
Job Requirements
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- One year experience in guest services, front desk, housekeeping, or related area
- Ability to manage employee performance and schedules
- Strong organizational and communication skills
- Proficiency in operating department equipment and understanding night audit procedures
- Commitment to loss prevention policies
- Ability to handle guest complaints professionally
Job Qualifications
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- One year experience in guest services, front desk, housekeeping, or related area
- Strong communication skills
- Basic understanding of hotel operations
- Ability to manage employee performance and scheduling
- Knowledge of budgeting and financial reporting
Job Duties
- Open and close Front Desk and Housekeeping shifts, ensuring completion of shift checklists
- Run and review critical information from room operations reports
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Comprehend and utilize night audit procedures and reports
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Schedule employees according to business demands and track attendance
- Supervise same day selling procedures to maximize room revenue and property occupancy
- Verify accuracy of room rates
- Use budgets and payroll reports to assist in managing Room Operations
- Manage departmental controllable expenses to meet budget goals
- Understand impact of Room Operations on overall financial goals
- Assist in investigating employee and guest accidents
- Use guest information tracking for repeat guest recognition
- Set a positive example for guest relations
- Interact with guests to obtain feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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