Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $31.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
bonus eligible
Training and Development
Job Description
JW Marriott Anaheim Resort, part of the esteemed JW Marriott brand under Marriott International's luxury portfolio, is located in the vibrant city of Anaheim, California. JW Marriott properties are known globally for their blend of luxury, comfort, and exceptional service in gateway cities and distinctive resort locations. At JW Marriott, associates are valued as the most important asset, as the company believes that happy employees lead to happy guests. Our culture is built on confidence, innovation, genuineness, and intuition, all carrying on the legacy of our founder, J. Willard Marriott. Employees at JW Marriott enjoy a unique workplace experience where... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 1 year experience in guest services, front desk, housekeeping, or related area
- Ability to open and close shifts
- Ability to operate department equipment
- Understanding of loss prevention policies
- Strong communication skills
- Ability to schedule and manage employee time and attendance
- Ability to interact positively with guests
- Available for full-time on-site work at JW Marriott Anaheim Resort
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related field
- Knowledge of hospitality industry operations
- Leadership and supervisory skills
- Strong communication and interpersonal abilities
- Familiarity with budgeting and financial management
- Ability to operate department equipment
- Understanding of night audit procedures
- Customer service orientation
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of shift checklists and duties
- Run and review critical room operations reports
- Understand and support functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports as necessary
- Comply with loss prevention policies
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Effectively schedule employees to business demands and track time and attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets, operating statements, and payroll reports to manage Room Operations
- Participate in controlling departmental expenses to meet budget goals
- Understand impact of Room Operations on property financial objectives
- Assist in investigation of employee and guest accidents
- Support guest information tracking for repeat guest recognition
- Set a positive example for guest relations
- Interact with guests to obtain feedback and handle complaints
- Assist in reviewing guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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