Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $31.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
Life insurance
Disability insurance
Travel Discounts
Job Description
VEA Newport Beach A Marriott Resort & Spa is a distinguished luxury resort located in the scenic city of Newport Beach, California. As part of Marriott International’s extensive portfolio, this resort offers an exclusive experience that combines elegance, comfort, and premium amenities to its guests. Marriott International is globally recognized for its commitment to wonderful hospitality and outstanding service, fostering an inclusive culture that celebrates diversity and values every associate as an integral part of its success. The resort is dedicated to delivering memorable guest experiences while also maintaining a rewarding work environment for its associates.
This Full-Time, Management-level po... Show More
This Full-Time, Management-level po... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services, front desk, housekeeping, or related field
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 1 year professional experience in guest services, front desk, housekeeping, or related field
- Strong interpersonal and communication skills
- Ability to work full time
- Commitment to guest satisfaction and operational excellence
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and communication skills
- Ability to operate departmental equipment and understand night audit procedures
- Knowledge of loss prevention policies
- Experience with scheduling and managing staff
- Customer service orientation and guest relations skills
- Ability to analyze budgets and financial reports
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of assigned checklists
- Run and review critical room operations reports
- Operate departmental equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Schedule employees according to business demands and track attendance
- Supervise same-day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets, operating statements, and payroll reports to assist room operations management
- Participate in managing departmental controllable expenses
- Assist in investigating employee and guest accidents
- Use guest information tracking systems to support repeat guest recognition
- Interact with guests to gather feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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