Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $31.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
bonus eligibility
Career Development
Job Description
The Ritz-Carlton Denver, located at 1881 Curtis Street in Denver, Colorado, is part of the globally renowned Ritz-Carlton brand, under the Marriott International portfolio. Known for its exceptional luxury service and attention to detail, The Ritz-Carlton has earned a prestigious reputation for providing guests with memorable and personalized experiences. At this property, guests are welcomed with a warm, sophisticated atmosphere and exceptional hospitality from a dedicated team who uphold the brand's high standards. The Ritz-Carlton Denver seeks to attract top hospitality professionals who are passionate about delivering excellence in guest care and comfort.
The role offered is an entry-level manage... Show More
The role offered is an entry-level manage... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- Ability to operate departmental equipment
- Understanding of night audit procedures
- Knowledge of loss prevention policies
- Strong communication skills
- Ability to manage and schedule staff
- Customer service focus
Job Qualifications
- High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 3 years experience in guest services, front desk, housekeeping or related area or 1 year experience with 2-year degree
- Knowledge of hotel operations including housekeeping, guest services and front desk
- Strong communication and interpersonal skills
- Ability to schedule and manage teams
- Familiarity with night audit and loss prevention
- Proficiency in operating departmental equipment
- Customer service oriented
- Ability to handle guest complaints effectively
Job Duties
- Open and close Front Desk shifts and Housekeeping, ensuring completion of assigned shift checklists and other duties
- Run and review critical room operations reports
- Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations
- Operate departmental equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports as necessary
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees and handle questions and concerns
- Schedule employees effectively and track attendance
- Supervise same-day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets, operating statements, and payroll reports to manage operations
- Participate in controlling departmental expenses
- Assist in investigation of employee and guest accidents
- Set positive example for guest relations
- Interact with guests to handle feedback and complaints
- Assist in reviewing guest satisfaction results
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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