Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development programs
bonus eligibility
Job Description
The Westin O'Hare is a renowned hospitality establishment located at 6100 N River Rd, Rosemont, Illinois. As part of Marriott International, The Westin brand is known for its commitment to wellness and exceptional guest experiences. The hotel operates in the Rooms & Guest Services Operations category and offers a full-time management position focused on supporting key areas such as Housekeeping, Recreation, Laundry, Staff, and Concierge/Guest Services. Situated conveniently near O'Hare International Airport, the hotel attracts a diverse mix of business and leisure travelers, offering upscale accommodations and a wellness-centered environment that encourages guests to regain control and enhance their well-being... Show More
Job Requirements
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related professional area
Job Qualifications
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related professional area
- Strong communication skills
- Ability to manage multiple tasks
- Knowledge of hotel operations and budgeting
- Proficiency in using relevant software and equipment
- Commitment to excellent guest service
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of assigned shift checklist
- Run and review critical room operations reports
- Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operate all department equipment as necessary and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Schedule employees to business demands and track attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets, operating statements, and payroll reports to assist in management
- Participate in management of departmental controllable expenses
- Understand impact of Room Operations on overall financial goals
- Assist in investigation of employee and guest accidents
- Use guest information tracking system for guest recognition
- Set positive example for guest relations
- Interact with guests for feedback and handle complaints
- Assist in review of guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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