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Marriott

Assistant Manager - Room Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $25.02 - $28.37
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development programs
bonus eligibility

Job Description

The Westin O'Hare is a renowned hospitality establishment located at 6100 N River Rd, Rosemont, Illinois. As part of Marriott International, The Westin brand is known for its commitment to wellness and exceptional guest experiences. The hotel operates in the Rooms & Guest Services Operations category and offers a full-time management position focused on supporting key areas such as Housekeeping, Recreation, Laundry, Staff, and Concierge/Guest Services. Situated conveniently near O'Hare International Airport, the hotel attracts a diverse mix of business and leisure travelers, offering upscale accommodations and a wellness-centered environment that encourages guests to regain control and enhance their well-being... Show More

Job Requirements

  • High school diploma or GED
  • Three years experience in guest services, front desk, housekeeping, or related professional area
  • OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • One year experience in guest services, front desk, housekeeping, or related professional area

Job Qualifications

  • High school diploma or GED
  • Three years experience in guest services, front desk, housekeeping, or related professional area
  • OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • One year experience in guest services, front desk, housekeeping, or related professional area
  • Strong communication skills
  • Ability to manage multiple tasks
  • Knowledge of hotel operations and budgeting
  • Proficiency in using relevant software and equipment
  • Commitment to excellent guest service

Job Duties

  • Open and close front desk and housekeeping shifts ensuring completion of assigned shift checklist
  • Run and review critical room operations reports
  • Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
  • Operate all department equipment as necessary and report malfunctions
  • Ensure employees have proper supplies and uniforms
  • Understand night audit procedures and utilize reports
  • Comply with loss prevention policies and procedures
  • Communicate performance expectations to employees
  • Handle employee questions and concerns
  • Schedule employees to business demands and track attendance
  • Supervise same day selling procedures to maximize room revenue and occupancy
  • Verify accuracy of room rates
  • Use budgets, operating statements, and payroll reports to assist in management
  • Participate in management of departmental controllable expenses
  • Understand impact of Room Operations on overall financial goals
  • Assist in investigation of employee and guest accidents
  • Use guest information tracking system for guest recognition
  • Set positive example for guest relations
  • Interact with guests for feedback and handle complaints
  • Assist in review of guest satisfaction results with employees

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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