Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $30.24 - $34.13
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Performance bonus
Tuition Reimbursement
Job Description
The Ritz-Carlton San Francisco is a prestigious luxury hotel located in the heart of San Francisco, California. As a part of the globally recognized Ritz-Carlton brand, which is owned by Marriott International, the hotel is known for its exceptional service, elegant accommodations, and dedication to creating memorable guest experiences. Marriott International is a leading global hospitality company, with a portfolio of award-winning brands and a reputation for fostering an inclusive and empowering workplace. The Ritz-Carlton San Francisco continues this tradition by maintaining high standards of hospitality and luxury, offering guests a distinctive stay with impeccable attention to detail. The hotel... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services, front desk, housekeeping, or related area OR 2-year degree in hotel and restaurant management, hospitality, business administration or related major with minimum 1 year relevant experience
- Ability to operate departmental equipment and manage maintenance reports
- Knowledge of night audit procedures and loss prevention policies
- Strong communication and leadership skills
- Ability to effectively schedule and manage staff attendance
- Capable of handling guest feedback and employee concerns professionally
- Must be willing to work full time in a management role
- Must be able to work on-site at The Ritz-Carlton San Francisco
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in hotel and restaurant management, hospitality, business administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area
- Knowledge of rooms operations, housekeeping, recreation, laundry, and guest services functions
- Understanding of night audit procedures and loss prevention policies
- Ability to communicate performance expectations and handle employee concerns
- Experience with scheduling and tracking employee time and attendance
- Strong guest service and problem-solving skills
- Familiarity with budgets, operating statements and revenue management principles
- Ability to interpret operational reports and manage departmental expense controls
Job Duties
- Support day-to-day activities of rooms operations including housekeeping, recreation, laundry, staff, AYS and concierge/guest services
- Assist in guest arrival and departure procedures
- Maintain cleanliness and operational standards of the property
- Open and close front desk shifts
- Ensure completion of shift checklists and other assigned duties
- Review room operations reports and manage departmental equipment
- Schedule employees according to business demands and track attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates and use budgets and payroll reports to manage operations
- Participate in managing controllable expenses to meet budget goals
- Assist in investigating employee and guest accidents
- Manage guest information tracking and repeat guest recognition program
- Handle guest feedback, problems, and complaints effectively
- Set a positive example for guest relations
- Assist in reviewing comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter