Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Benefits
Health Insurance
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
Sheraton Phoenix Downtown is a renowned hotel located in the heart of Phoenix, Arizona, at 340 North 3rd Street. As a part of Marriott International, one of the world's leading hospitality companies, Sheraton Phoenix Downtown offers exceptional guest experiences through its welcoming ambiance, excellent service standards, and dedication to quality. With a rich history dating back to 1937, Sheraton has become a global gathering place, celebrated for connecting people across more than 400 communities worldwide. Marriott International is committed to fostering a diverse and inclusive work environment, ensuring equal opportunities for all employees while celebrating their unique talents and backgrounds.... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- OR
- 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- Ability to work evening shifts
- Strong communication and interpersonal skills
- Basic knowledge of budget management
- Ability to use guest information systems
- Must comply with loss prevention policies
- Ability to manage and schedule staff effectively
Job Qualifications
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- OR
- 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
Job Duties
- Opens and closes Front Desk and Housekeeping shifts ensuring completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- operates all department equipment as necessary and reports malfunctions
- ensures employees have proper supplies and uniforms
- understands night audit procedures and utilizes reports as necessary
- complies with loss prevention policies and procedures
- communicates performance expectations to employees according to job descriptions
- handles employee questions and concerns
- effectively schedules employees to business demands and tracks employee time and attendance
- supervises same day selling procedures to maximize room revenue and property occupancy
- verifies accuracy of room rates to maximize revenue opportunities
- uses budgets, operating statements and payroll progress reports to assist in management of Room Operations
- participates in management of departmental controllable expenses to achieve or exceed budgeted goals
- understands impact of Room Operations on overall property financial goals
- assists in investigation of employee and guest accidents
- uses guest information tracking systems to support repeat guest recognition programs
- sets positive example for guest relations
- interacts with guests to obtain feedback and handles guest problems and complaints
- assists in review of comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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