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Assistant Manager - Room Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $25.02 - $28.37
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Work Schedule

Standard Hours
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Benefits

bonus program
Health Insurance
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance

Job Description

JW Marriott New Orleans is part of Marriott International's luxury hotel portfolio, known for offering exceptional experiences in gateway cities and resort destinations worldwide. The brand prides itself on a culture that emphasizes associate well-being, camaraderie, innovation, and genuine hospitality. JW Marriott associates are regarded as confident, intuitive, and innovative individuals who carry forward the legacy of J. Willard Marriott, the company's founder. This establishment fosters a welcoming, inclusive environment where associates can pursue their passions and develop professional skills through comprehensive training and recognition programs. Located at 614 Canal Street, New Orleans, Louisiana, this full-time management position is embedded... Show More

Job Requirements

  • High school diploma or GED
  • Minimum three years relevant experience or two-year degree with one year experience
  • Ability to manage multiple departments within Rooms Operations
  • Ability to interpret financial reports and budgets
  • Strong leadership and communication skills
  • Availability to work full-time
  • Commitment to guest satisfaction and hospitality excellence

Job Qualifications

  • High school diploma or GED
  • Three years experience in guest services, front desk, housekeeping, or related area
  • OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • One year experience in guest services, front desk, housekeeping, or related area
  • Ability to understand night audit procedures
  • Knowledge of loss prevention policies
  • Strong communication and employee management skills
  • Familiarity with budgeting and operating statements

Job Duties

  • Open and close front desk and housekeeping shifts ensuring completion of assigned checklists
  • Run and review critical room operations reports
  • Operate department equipment and report malfunctions
  • Ensure employees have proper supplies and uniforms
  • Schedule employees according to business demands and track attendance
  • Supervise same day selling procedures to maximize room revenue
  • Interact with guests to obtain feedback and handle guest problems and complaints

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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