Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Work Schedule
Standard Hours
Benefits
Comprehensive health care benefits
bonus program
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off including sick leave
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
Marriott Marquis Houston, located at 1777 Walker Street in Houston, Texas, is an esteemed luxury hotel known for delivering exceptional hospitality experiences. As part of Marriott International's global portfolio, Marriott Marquis Houston combines luxury with state-of-the-art facilities to serve business and leisure travelers. The hotel offers a range of amenities including fine dining, recreational activities, and impeccable guest services, all designed to create memorable stays for its guests. Marriott International is recognized worldwide for its commitment to quality and its dedication to fostering a welcoming and inclusive work environment where associates are valued and empowered.
The position available at Mar... Show More
The position available at Mar... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services, front desk, housekeeping or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Minimum 1 year experience in guest services, front desk, housekeeping or related area
- Ability to operate department equipment and understand night audit processes
- Knowledge of loss prevention policies and procedures
- Strong communication skills
- Ability to schedule, supervise and manage staff
- Must be available to work full-time
Job Qualifications
- High school diploma or GED with 3 years of experience in guest services, front desk, housekeeping or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year of related experience
- Knowledge of room operations including front desk, housekeeping, recreation, laundry, bell staff, and concierge services
- Basic understanding of night audit procedures and loss prevention
- Ability to operate department equipment
- Strong communication and leadership skills
- Ability to handle guest relations and resolve complaints
- Experience using guest information tracking systems
Job Duties
- Open and close front desk shifts and housekeeping shifts ensuring completion of assigned shift checklist and duties
- Run and review critical information contained in room operations reports
- Operate all department equipment and report malfunctions
- Ensure employees have the proper supplies and uniforms
- Understand and utilize night audit procedures and reports
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees based on job descriptions
- Handle employee questions and concerns
- Schedule employees according to business demands and track time and attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates to maximize revenue opportunities
- Use budgets, operating statements and payroll reports to assist management of room operations
- Manage departmental controllable expenses to meet or exceed budget goals
- Assist in investigation of employee and guest accidents
- Use guest information tracking system to support repeat guest recognition
- Interact with guests to obtain feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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