Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $31.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401(k) plan with Company Match
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
The Westin DC Downtown, located at 999 9th Street Northwest in Washington, District of Columbia, is a premier hotel property that blends comfort, wellness, and exceptional service for both business and leisure travelers. Part of Marriott International, one of the world’s leading hospitality companies, The Westin DC Downtown is committed to creating a welcoming and inclusive environment for its guests and associates alike. As a brand, Westin focuses strongly on wellness, striving to empower guests to enhance their well-being during travel, which they extend as an ethos to their team members. This commitment is embedded in every aspect of the... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- 1 year experience in guest services, front desk, housekeeping, or related area
- ability to work full-time
- strong interpersonal and communication skills
- capability to manage multiple tasks in a fast-paced environment
- willingness to support loss prevention policies
- availability for varied shift schedules
- basic knowledge of property management systems
- commitment to team collaboration and guest experience enhancement
Job Qualifications
- High school diploma or GED with relevant experience
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with relevant experience
- minimum 3 years experience in guest services, front desk, housekeeping, or related professional area
- strong understanding of hotel operations including housekeeping, front desk, and guest services
- solid knowledge of night audit procedures and loss prevention policies
- effective communication and leadership skills
- ability to operate department equipment
- proficiency in scheduling and employee management
- financial acumen related to operating budgets and revenue management
- commitment to guest satisfaction and service excellence
- ability to handle guest feedback and resolve complaints promptly
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of assigned shift checklist and duties
- run and review critical information contained in room operations reports
- understand functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- operate all department equipment as necessary and report malfunctions
- ensure employees have proper supplies and uniforms
- understand night audit procedures and utilize reports as necessary
- comply with loss prevention policies and procedures
- communicate performance expectations to employees in accordance with job descriptions
- handle employee questions and concerns
- effectively schedule employees to business demands and track employee time and attendance
- supervise same day selling procedures to maximize room revenue and occupancy
- verify accuracy of room rates to maximize revenue opportunities
- use budgets, operating statements and payroll progress reports to assist in managing room operations
- participate in managing departmental controllable expenses to meet or exceed budget goals
- understand impact of room operations on overall property financial goals and objectives
- assist in investigation of employee and guest accidents
- use guest information tracking system to ensure repeat guest recognition program is in use
- set positive example for guest relations
- interact with guests to obtain feedback on product quality and service levels and handle guest problems and complaints
- assist in review of comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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