Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Paid holidays
Job Description
OnPoint Credit Union is a member-focused financial institution dedicated to providing exceptional service and support to its community. With a strong commitment to maintaining financial health and stability for its members, OnPoint offers a comprehensive range of banking and loan services designed to meet the diverse needs of individuals and families. As a leading credit union, OnPoint fosters a collaborative work environment that emphasizes professional growth, innovation, and operational excellence. The credit union is well-regarded for its dedication to ethical lending practices, community involvement, and continuous improvement of its products and services to better serve its members.
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Job Requirements
- High school diploma or equivalent
- minimum 5 years of real estate collection experience
- minimum 2-3 years supervisory experience
- knowledge of collection policies and loan servicing
- understanding of foreclosure processes and applicable laws
- experience with MSM and Temenos preferred
- effective communication skills
- strong leadership and coaching abilities
Job Qualifications
- High school diploma or equivalent required
- bachelor’s degree is preferred
- in-depth knowledge of collection policies, loan servicing, foreclosure processes, and applicable laws (e.g., FDCPA, RESPA, CFPB regulations)
- minimum of 2-3 years of supervisory experience with demonstrated people/management skills
- minimum of 5 years of real estate collection experience
- experience within a financial institution is preferred
- experience with MSP and Temenos is preferred
- proven effective written and verbal communication skills
Job Duties
- Track and manage delinquent residential real estate loans
- identify and escalate high-risk accounts for legal action, foreclosure, or charge-off as appropriate
- review aging and performance reports, evaluate account histories, and recommend collection strategies aligned with OnPoint's risk management policies
- lead and support collections team members through coaching, performance planning, training, and ongoing feedback
- set clear team goals, monitor progress, and implement development plans to drive high performance and staff engagement
- conduct regular one-on-one meetings to promote personal and professional growth
- promote a culture of teamwork, collaboration, and open communication, ensuring consistency in policy enforcement and service delivery
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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