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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
bonus eligible
Job Description
The New Orleans Marriott located in the Warehouse Arts District is a vibrant and iconic hotel that forms part of Marriott International’s globally recognized portfolio. Situated at 859 Convention Center Boulevard in New Orleans, Louisiana, this full-service hotel offers guests a blend of southern hospitality and modern comforts in one of the city’s most dynamic neighborhoods. Marriott International is a world leader in the hospitality industry, known for its commitment to excellence, innovation, and guest satisfaction. With a rich legacy and a wide range of brands, Marriott has become synonymous with high-quality service and memorable guest experiences. This specific location... Show More
Job Requirements
- high school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
- strong communication skills
- ability to work flexible shifts
- customer service orientation
- ability to handle guest complaints
- teamwork skills
- basic computer proficiency
- ability to lead and manage employees
Job Qualifications
- high school diploma or GED with 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major with 1 year experience in guest services, front desk, housekeeping or related area
- strong communication skills
- knowledge of hospitality operations
- ability to manage and motivate staff
- experience with scheduling and budgeting
- customer service orientation
- problem-solving skills
- attention to detail
- ability to use room operations software and reports
Job Duties
- openness and closing of front desk and housekeeping shifts ensuring completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- operates and understands functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- operates all department equipment as necessary reporting malfunctions
- ensures employees have proper supplies and uniforms
- understands night audit procedures and utilizes reports
- complies with loss prevention policies and procedures
- communicates performance expectations to employees according to job descriptions
- handles employee questions and concerns
- effectively schedules employees to business demands and tracks time and attendance
- supervises same day selling procedures to maximize room revenue and property occupancy
- verifies accuracy of room rates
- uses budgets, operating statements and payroll reports to assist management
- participates in managing departmental controllable expenses
- understands impact of room operations on overall property financial goals
- assists in investigation of employee and guest accidents
- assists in use of guest information tracking system to recognize guest preferences
- sets positive example for guest relations
- interacts with guests to obtain feedback and handles guest problems and complaints
- assists in review of comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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