Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career development opportunities
Job Description
The Renaissance Boston Seaport District is a vibrant, full-service hotel located in the heart of Boston, Massachusetts. As part of the Marriott International portfolio, Renaissance Hotels are committed to delivering unique and unforgettable travel experiences by immersing guests in the local culture and neighborhood. With a focus on exploring and discovering, the Renaissance brand encourages travelers to see every stay as an adventure, allowing them to bring home incredible stories. Renaissance Boston Seaport District provides not only premium guest accommodations and services but also a diverse, inclusive environment that values the unique backgrounds, talents, and experiences of its associates. Marriott... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services, front desk, housekeeping, or related professional area
- OR associate degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- At least 1 year experience in guest services, front desk, housekeeping, or related field
- Ability to work onsite full time
- Strong organizational skills
- Effective communication skills
- Knowledge of loss prevention policies
- Ability to manage multiple tasks and duties concurrently
- Willingness to work varying shift hours
- Commitment to guest satisfaction and team leadership
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area
- Knowledge of hotel room operations and guest service standards
- Ability to operate department equipment
- Understanding of night audit procedures
- Strong communication and interpersonal skills
- Experience managing staff schedules and attendance
- Basic financial understanding related to budgeting and expense control
- Ability to handle guest complaints effectively and professionally
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of assigned shift checklists and duties
- Run and review critical information in room operations reports
- Understand and support the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations
- Operate department equipment and report malfunctions
- Manage employee supplies and uniforms to ensure availability
- Understand night audit procedures and utilize reports effectively
- Comply with loss prevention policies
- Communicate performance expectations to employees according to job descriptions
- Handle employee questions and concerns
- Schedule employees to meet business demands and track attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets and operating statements to assist in managing Room Operations
- Participate in managing controllable departmental expenses
- Understand Room Operations' impact on property financial goals
- Assist with guest and employee accident investigations
- Use guest information tracking systems to support guest recognition programs
- Set positive examples in guest relations
- Interact with guests for feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink - a focused job platform for restaurants and hotels.
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