Assistant Manager-Operations F&B (NE)(HtlOps)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $27.40
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Professional development opportunities
Job Description
Marriott International is a globally recognized hospitality company known for its commitment to quality, service excellence, and offering exceptional guest experiences. Among its luxury portfolio, JW Marriott represents the epitome of elegance and sophisticated hospitality, operating over 100 properties in gateway cities and attractive resort destinations worldwide. JW Marriott prides itself on fostering a company culture where associates are valued and supported, creating an environment that encourages personal and professional growth. Located in West Palm Beach, Florida, the West Palm Beach Marriott provides vibrant hospitality services in a luxurious setting, known for high standards and outstanding customer satisfaction.
Thi... Show More
Thi... Show More
Job Requirements
- High school diploma or GED
- Three years experience in the food and beverage, culinary, or related professional area
- Or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in the food and beverage, culinary, or related professional area
- Ability to work full time
- Ability to supervise and lead teams
- Ability to communicate effectively
- Basic knowledge of budgeting and payroll
- Willingness to perform hourly job functions when necessary
Job Qualifications
- High school diploma or GED
- Three years of experience in food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year of experience in food and beverage, culinary, or related professional area
- Ability to manage daily food and beverage operations
- Strong leadership and communication skills
- Knowledge of food safety and sanitation standards
- Ability to analyze operational data and solve problems
- Ability to maintain high customer service standards
- Experience in staff supervision and training
Job Duties
- Assist in the ordering of food and beverage supplies, cleaning supplies and uniforms
- Supervise daily food and beverage shift operations ensuring compliance with all policies, standards and procedures
- Support and supervise monthly self-inspection programs
- Operate department equipment as necessary and report malfunctions
- Supervise staffing levels to meet guest service and financial objectives
- Encourage and build mutual trust, respect, and cooperation among team members
- Develop specific goals and plans to prioritize, organize and accomplish work
- Communicate areas needing attention to staff and follow up to ensure understanding
- Coordinate cleaning programs in all food and beverage areas
- Follow property-specific second effort and recovery plans
- Stay available and approachable for team members and guests
- Demonstrate knowledge of brand-specific service culture
- Provide services above and beyond for customer satisfaction and retention
- Serve as a role model demonstrating appropriate behaviors
- Manage day-to-day operations ensuring quality and meeting customer expectations
- Take proactive approaches in dealing with guest concerns
- Review comment cards and guest satisfaction results with employees
- Respond in a timely manner to customer service department requests
- Provide information to supervisors and co-workers via phone, email or in person
- Analyze information and evaluate results to solve problems
- Perform hourly job functions if necessary
- Extend professionalism and courtesy to team members
- Comprehend budgets, operating statements and payroll progress reports
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: