Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid training
Employee Discounts
Career advancement opportunities
Team-oriented environment
Job Description
Jersey Mike's is a renowned, family-owned business recognized for its commitment to community service and exceptional customer experience. As a locally owned multiunit franchisee, Jersey Mike's has earned multiple awards for its dedication to quality, teamwork, and leadership within the fast-casual restaurant industry. The company values compassion, communication, and collaboration, fostering a supportive environment for both employees and customers alike. This dynamic workplace is known for its opportunities for professional growth and leadership, emphasizing mentorship and coaching within its teams. If you are passionate about delivering outstanding service and fostering a positive work culture, Jersey Mike's offers a fulfilling career... Show More
Job Requirements
- high school diploma or equivalent
- minimum 1 year experience in restaurant or customer service industry
- ability to work at least 35 hours per week with 100 percent attendance
- valid identification for E-Verify compliance
- reliable transportation for cash deposit duties
- ability to work flexible hours including weekends and holidays
- meet physical demands of fast-paced restaurant environment
- strong interpersonal and leadership capabilities
Job Qualifications
- experience in customer service or restaurant management
- leadership skills with ability to coach and mentor teams
- strong communication and interpersonal skills
- ability to analyze business performance and manage budgets
- knowledge of food safety and sanitation requirements
- ability to make employment decisions and handle disciplinary actions
- ability to work independently and use discretion
- familiarity with scheduling and staff management
- commitment to quality service and teamwork
- proactive problem-solving skills
Job Duties
- ensure total customer satisfaction through quality product delivery and excellent customer service
- respond quickly and positively to customer concerns
- supervise and direct daily work activities of crew employees
- train, coach and provide performance feedback to employees
- make employment decisions including hiring, discipline, and termination
- prepare schedules to staff the restaurant adequately
- evaluate employee performance and hold employees accountable
- communicate team goals and motivate employees toward achieving goals
- analyze business performance and initiate corrective actions
- manage labor effectively to meet budgets while maintaining quality standards
- uphold food safety and sanitation standards
- execute company-wide marketing programs
- ensure compliance with state and federal laws and company policies
- maintain 100 percent attendance and work a minimum of 35 hours per week
- transport cash deposits securely
- continuously engage in franchise-specific education and certifications
- model and promote company values including compassion, communication, and collaboration
Job Qualifications
Experience
Mid Level (3-7 years)