Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive pay
Employee Discounts
Career development opportunities
Team-oriented environment
Job Description
Jersey Mike's is a prominent family-owned business recognized for its compassionate leadership and strong dedication to serving the local community. As a locally owned multiunit franchisee, Jersey Mike's has earned multiple awards through its unwavering commitment to quality service and teamwork. The company prides itself on creating a supportive and inclusive environment where every team member has the opportunity to succeed and grow professionally. With a focus on community values and exceptional customer experience, Jersey Mike's fosters a culture that encourages collaboration, respect, and positive energy among its employees. Joining Jersey Mike's means becoming part of a vibrant family that... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in food service or restaurant management preferred
- ability to work flexible hours including evenings and weekends
- strong organizational and multitasking skills
- excellent problem-solving abilities
- ability to maintain 100 percent attendance
- physical ability to manage duties including cash transport
- compliance with all company policies and federal and state regulations
- willingness to participate in ongoing training and certification programs
- customer-oriented mindset
- valid driver's license
Job Qualifications
- Experience in restaurant management or similar leadership role
- strong customer service skills
- ability to coach and mentor team members
- knowledge of labor management and cost control
- understanding of food safety and sanitation standards
- excellent communication and interpersonal skills
- ability to analyze business performance and implement corrective actions
- willingness to work a minimum of 35 hours per week
- familiarity with scheduling and staffing
- commitment to leadership development and continuous learning
- valid driver's license for cash transport duties
Job Duties
- Ensure total customer satisfaction through the delivery of a quality product and excellent customer service by restaurant personnel
- respond positively and quickly to customer concerns and correct problems before they affect customers
- supervise and direct daily work activities of crew employees while on duty
- work independently and use own discretion and judgment in executing duties and responsibilities
- train, coach and provide regular performance feedback to motivate and improve the performance of all employees
- make and give recommendations in decisions to hire and terminate Shift Leaders and Crew Persons
- prepare schedules to adequately staff the restaurant
- evaluate employees' performance and hold employees accountable for meeting performance standards
- communicate team goals and expectations to all employees
- coach employees toward achieving goals
- recognize and reward employees who contribute to goals
- make employment decisions regarding hiring, discipline, advancement, termination, compensation
- analyze business performance, monitor controllable costs and initiate appropriate corrective actions when necessary
- utilize labor effectively to meet budgets while ensuring high quality of QSC
- execute company-wide marketing programs
- ensure business and personnel practices are conducted according to state and federal laws and consistent with company policies and procedures
- uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer and employees
- continued education including franchise specific certifications
- transport cash deposits to bank in secure personal vehicle
- model and promote all shared company values including compassion, communication and collaboration
- perform any and all other duties assigned
Job Qualifications
Experience
Mid Level (3-7 years)