Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $81,795.00 - $106,602.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
accident insurance
Disability insurance
Parental leave
Employee assistance program
Commuter Benefits
Paid holidays
Paid Time Off
401(k) retirement plan
flight privileges
Job Description
United Airlines stands as one of the biggest and most respected airlines worldwide, renowned for its commitment to connecting people and uniting the world. As a major player in aviation, United continually strives to provide exceptional service, safety, and operational excellence. With an extensive network that spans the globe, United offers employees the unique opportunity to grow their careers while supporting the airline's mission to become the best airline in the history of aviation. The company invests heavily in employee health and wellness benefits, recognizing that supporting the individual goals of their workforce enables the collective success of the organization.... Show More
Job Requirements
- High school diploma GED or equivalent education
- Previous inflight supervisory or equivalent experience of 2-3 years
- Attendance at United's flight attendant training if not flight qualified
- Legal authorization to work in the United States without sponsorship
- Ability to pass physical reach assessment as specified
- Willingness to adhere to flight attendant appearance standards
- Reliable and punctual attendance
- Successful completion of job interview
- Strong communication and organizational skills
- Proficiency with Microsoft Office
- Ability to adapt to changing environments and work both independently and collaboratively
Job Qualifications
- High school diploma GED or education equivalent
- Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
- 2-3 years previous inflight supervisory experience or equivalent work experience
- 2-3 years experience leading and influencing a team with solid conflict resolution and decision-making capability
- Effective time management presentation and organizational skills
- Proven track record in roles requiring strategic planning continuous improvement analytical problem-solving goal-directed leadership and service-oriented performance
- Positive attitude and ability to adapt to constantly changing work environment
- Proven ability to work independently and with other team members across the organization in creating a collaborative work environment
- Strong verbal and written communications skills
- Intermediate skills with Microsoft Office programs
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable punctual attendance is an essential function of the position
- Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach without shoes on
- Adherence to appearance standards for the flight attendant workgroup which include specific guidelines around hair makeup tattoos etc Tattoos are not permitted on head neck or hands including behind the ear
Job Duties
- Reports to the Operations Manager and supports the Base Leader as required for all organizational goals within the Inflight division
- Coordinates the implementation of safety policies and procedures securing relationships and support from other organizations/divisions as necessary to support objectives
- Provides local management with information and practices enabling reduction of operational disruptions and increase in Net Promotor scores
- Ensures consistent implementation of standard safety and Inflight objectives
- Works with stations to determine root cause of operational disruptions and aircraft damage incidents and shares lessons learned
- Works with Inflight Management to ensure adherence to regulatory practices and PSA briefing items
- Collaborates with other divisions such as Flight Operations, Airport Operations, and Safety to resolve cross-departmental issues
- Coordinates the implementation of consistent Inflight Operation functions across all bases
- Provides support to Operations Managers in supervising all areas of the operation within United's airport operation, communicating with internal stakeholders, and supporting United’s core4 values through critical decision-making
- Identifies and addresses flight-level issues and exceptions related to Inflight, PSA, baggage processes, customer boarding, net promotor scores, catering, and general flight attendant concerns
- Identifies irregularities such as IFDM alerts, ATC/WX issues, medical emergencies, major/minor flight alerts, and staffing issues and works with the SOC and scheduling to resolve these
- Coordinates, communicates, and partners with team members across United’s operation via phone, radio, and messaging services to escalate and resolve critical issues
- Works with all stakeholders to maintain Inflight priorities and initiatives
- Documents notable issues with operational performance as required and identifies changes needed to improve future performance
- Develops and supports standard work and continuous improvement processes with the team of Inflight Operations supervisors
- Mentors, promotes, and develops colleagues to grow professionally and strengthen the Inflight team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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