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Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Career advancement opportunities
Team-oriented environment
Employee training programs
Job Description
This position is with a reputable hotel seeking a highly qualified Assistant General Manager to support day-to-day operations and help ensure an excellent guest experience. The establishment is part of the hospitality and lodging industry, providing guests with comfortable accommodations, excellent customer service, and well-maintained facilities. The Assistant General Manager plays a critical role in the back of the house operational departments such as Housekeeping, Engineering/Maintenance, and Front Office. This is a full-time position that involves working closely with the General Manager and other department leaders to uphold service standards, drive hotel profitability, and promote associate development.
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Job Requirements
- Previous hotel experience in front desk or operations
- Previous management experience preferred
- Strong customer service skills
- Ability to problem solve
- Ability to work a flexible schedule
Job Qualifications
- Previous hotel management experience preferred
- Experience in front desk or operations roles
- Strong customer service skills
- Proven ability to problem solve
- Excellent communication and leadership abilities
- Familiarity with hotel standard operating procedures
- Ability to work a flexible schedule
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, and courteous service-oriented manner
- Ensure efficient operations of the hotel by supervising and supporting Engineering and Housekeeping
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction
- Follow up with the General Manager on empowerment successes
- Assist the General Manager with the creation of financial reports as required by the corporate office
- Participate in required M.O.D. coverage as scheduled
- Ensure that training in service standards are taking place in each department
- Assist in creating a positive, team-oriented environment that focuses on the guest
- Be familiar with S.O.P.s in operations departments
- Complete required corporate training modules and become certified to train those as required
- Be in the public areas during peak times to greet guests and offer assistance as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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