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Job Overview
Employment Type
Full-time
Seasonal
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k)
Employee stock purchase plan
Job Description
Holland America Line and Princess Cruises are renowned leaders in the cruise industry, celebrated for their commitment to exceptional service, memorable guest experiences, and a culture founded on integrity and teamwork. These companies operate globally recognized luxury cruise brands, offering travelers remarkable journeys with world-class amenities, diverse destinations, and an unwavering focus on guest satisfaction. As part of their dedication to excellence, their Anchorage Transportation Division is currently seeking an Assistant Manager of Guest Services to join their seasonal team. This role is crucial for maintaining the high standards these companies are known for, particularly in ensuring seamless guest services... Show More
Job Requirements
- High school diploma or equivalent certification
- Professional level knowledge in guest services equivalent to an Associate’s degree or equivalent work experience
- Three years of progressively responsible positions in hotel front desk management
- Demonstrated supervisory experience in a business environment
- Ability to communicate clearly verbally and in writing with all levels of employees, management and customers
- Current valid driver’s license with a clean driving record
- Pass a pre-employment background check
- Dedicated commitment to diversity, equity, and inclusion
- Eligible to work in the United States
Job Qualifications
- High school diploma or equivalent certification
- Professional level knowledge in guest services equivalent to an Associate’s degree
- Three years of progressively responsible positions in hotel front desk management
- Demonstrated supervisory experience in a business environment
- Ability to clearly communicate verbally and in writing with employees, management and customers
- Current valid driver’s license with a clean driving record
- Eligibility to work in the United States
- Dedicated commitment to a diverse, equitable and inclusive work environment
Job Duties
- Assist in managing guest service staff and activities to meet guests' satisfaction
- Supervise guest service activities including communication, luggage conveyance, sales and guest satisfaction
- Support and manage employees with responsibilities at the airport, third party hotels, and luggage mobility and storage with focus on third party hotel operations
- Apply knowledge of company products, policies and procedures and customer service
- Monitor and track over the counter sales
- Recommend strategies to increase sales and customer satisfaction
- Implement approved plans
- Process financial transactions and reports for over the counter sales
- Process purchase orders with company defined guidelines and policies
- Perform "Manager on Duty" responsibilities
- Participate in guest services interviewing, selection and training
- Responsible for supervision, performance management, salary administration, and coaching of directly assigned personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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