Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive compensation package
Job Description
Universal Kids Resort is a renowned hospitality and entertainment establishment known for delivering exceptional guest experiences through its various venue operations including parking, admissions, pass sales, and rentals. The resort is committed to safety, customer satisfaction, and operational excellence, ensuring that visitors enjoy a seamless and memorable time. As a leader in the theme park and resort industry, Universal Kids Resort places great emphasis on teamwork, quality service, and efficient management to uphold its high standards and brand reputation.
The Guest Arrivals Manager role at Universal Kids Resort is a pivotal position responsible for overseeing the daily operations... Show More
The Guest Arrivals Manager role at Universal Kids Resort is a pivotal position responsible for overseeing the daily operations... Show More
Job Requirements
- Ability to perform essential duties satisfactorily
- Strong guest and team interaction skills
- Strong verbal and written communication
- Ability to maximize efficiency and working procedures
- Willingness to work flexible schedules including nights, holidays, weekends
- Consistent attendance
- 2+ years of relevant operations experience with supervisory experience
- Bachelor’s degree preferred
- Reasonable accommodation available for disabilities
Job Qualifications
- Strong guest and team interaction and development skills
- Strong verbal and written communication skills
- Ability to maximize efficiency and working procedures
- Willingness to work flexible schedule including nights, holidays, and weekends
- Consistent attendance
- Bachelor's degree preferred
- 2+ years of parking, admissions, hospitality or theme park operations experience with 1+ years supervisory experience or equivalent combination of education and experience
Job Duties
- Manages and provides direction to supervisors within the Guest Arrivals department
- Responsible for ensuring all departments within Guest Arrivals meet sales and per cap goals
- Partners with Marketing, Sales, IT, Finance, Investigations, and other departments to meet goals
- Leads planning and support of parking and transportation for special events and resort logistics
- Oversees daily operation of Guest Arrivals including toll plaza, surface parking, admissions, pass sales, and rentals
- Ensures labor goals, efficiencies, crowd control, safety and quality standards are met
- Approves weekly schedules for team members
- Handles and reports incidents and operational deficiencies
- Plans and executes events and departmental requests
- Responsible for all equipment, inventory, quality, and collateral for ticket booths and point-of-sale
- Develops hourly team members including hiring, training, coaching, and mentoring
- Establishes initiatives to increase team member and guest satisfaction
- Supports supervisors in performance management and counseling
- Enforces department policies, procedures, training, and safety
- Assists with labor budgets and optimization through scheduling
- Provides duty manager coverage responding to escalated situations and park-wide needs
- Oversees projects, initiatives, cross-training programs, and sustainment efforts
- Participates in environmental, health, and safety responsibilities
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: