Assistant Manager, Front Office (Overnights) - Universal Kids Resort
Job Overview
Employment Type
Full-time
Work Schedule
Fixed Shifts
Night Shifts
Benefits
Competitive compensation package
Career development opportunities
Employee Discounts
Paid Time Off
Health Insurance
Retirement Plan
training programs
Job Description
Universal Kids Resort is a premier family-friendly resort offering exceptional hospitality and entertainment experiences tailored for guests of all ages. Known for combining the magic of Universal Studios with top-notch accommodations, the resort brings unforgettable memories to families and travelers by providing a welcoming environment and world-class service. Universal Kids Resort emphasizes creating a safe, secure, and enjoyable atmosphere where everyone feels valued and cared for throughout their stay.
The role of the Overnight Hotel Operations Manager is a critical leadership position responsible for managing the seamless overnight operations at Universal Kids Resort. As the Manager on Duty dur... Show More
The role of the Overnight Hotel Operations Manager is a critical leadership position responsible for managing the seamless overnight operations at Universal Kids Resort. As the Manager on Duty dur... Show More
Job Requirements
- Associate’s or bachelors’ degree in hospitality management business administration or related field is preferred
- 3+ years of hotel front desk or night audit with 1+ years of supervisory experience is required
- Experience using Opera Property Management System PMS is preferred
- Knowledge of hotel front office procedures and financial auditing processes
- Ability to work independently overnight and multitask under minimal supervision
- Strong attention to detail and problem-solving skills
- Commitment to maintaining accuracy and guest satisfaction
- Consistent attendance is a job requirement
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
Job Qualifications
- Knowledge of hotel front office procedures financial auditing processes and the Opera Property Management System PMS
- Ability to work independently overnight multitask under minimal supervision and respond to guest needs with professionalism and care
- Experience in hotel front desk operations or night audit roles preferably in a family-friendly or resort environment
- Strong attention to detail time management and problem-solving skills with a commitment to maintaining accuracy and guest satisfaction
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
- Consistent attendance is a job requirement
- Associate’s or Bachelors’ degree in Hospitality Management Business Administration or related field is preferred
- 3+ years of hotel front desk or night audit with 1+ years of supervisory experience is required experience using Opera Property Management System PMS is preferred or equivalent combination of education and experience
Job Duties
- Responsible for the overnight hotel operations acting as the Manager on Duty for all overnight team members and operational decisions
- Oversees all hotel team members working overnight including housekeeping security facilities front office and third-party deep cleaning and housekeeping vendor and partners with departmental leadership for assigned tasks and projects
- Addresses any significant overnight issues or guest concerns and effectively communicates to the morning teams and UKR leadership to ensure continuity of service
- Responds to all guest needs and coordinates with resort-wide security for guest emergencies throughout the hotel and ensures security protocols are being followed
- Conducts regular monitoring and property walks of lobby front desk guest-facing areas and back-of-house team member areas to maintain a safe and secure environment during overnight hours
- Manages the overnight guest experience by handling escalated guest complaints VIP arrivals and any safety and security incidents in partnership with UKR security
- Oversees the completion of night audit work of accurately balancing and auditing all hotel revenue and transactions from the day using the Opera Property Management System PMS
- Ensures the completion and distribution of daily financial and operational reports
- Audits PMS trends and implements operational efficiencies as needed
- Ensures labor goals efficiencies safety and quality standards are being met and addressed consistently
- Manages weekly schedules for overnight teams and ensures proper staffing levels
- Responsible for the hiring decisions and training of Night Audit team and ensures consistent training programs are developed implemented and maintained
- Ensures hotel readiness for morning shift handoff to ensure a continuity of service for all hotel departments
- Oversees and communicates any specific projects to the overnight third-party deep cleaning and housekeeping vendor based on routine deep cleaning standards and procedures
- Supports changing operational procedures with standard operating procedure SOP development standardization and optimization of processes and policies for the hotel
- Assists with evolving business needs and ensuring alignment across overnight departments for efficiencies
- Understand and actively participate in Environmental Health and Safety responsibilities by following established UDX policy procedures training and team member involvement activities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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