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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Day Shifts
Job Description
The Westin Kansas City at Crown Center is a renowned hotel located in the heart of Kansas City, Missouri. Part of Marriott International, this property stands out as a key destination in the hospitality sector, committed to delivering exceptional guest experiences and fostering employee well-being. Marriott International is celebrated globally for its inclusive work culture, valuing diversity, and championing equal opportunity in the workplace. At The Westin Kansas City, the commitment is furthered by embracing the brand mission to become the preeminent wellness brand in hospitality. The hotel offers an inspiring environment where associates can nurture their own well-being practices,... Show More
Job Requirements
- High school diploma or GED
- minimum 3 years experience in guest services, front desk, housekeeping or related field
- or associate degree in hotel and restaurant management, hospitality, business administration or related major
- minimum 1 year relevant experience
- ability to operate department equipment
- knowledge of night audit procedures
- good communication and scheduling skills
- ability to handle employee inquiries and solve guest complaints
- experience using budgeting and payroll reports
- commitment to loss prevention policies
- willingness to work full time
- ability to work in a management role
- non-discrimination compliance
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area
- strong understanding of hospitality industry operations
- ability to operate relevant department equipment
- knowledge of night audit procedures
- effective communication and scheduling skills
- experience in handling employee and guest concerns
- familiarity with budgeting and financial management in hospitality
- customer service orientation
- problem-solving skills
- team leadership abilities
Job Duties
- Open and close front desk shifts and housekeeping ensuring completion of assigned shift checklist and duties
- run and review critical information in room operations reports
- understand functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- operate all department equipment as necessary and report malfunctions
- ensure employees have proper supplies and uniforms
- understand night audit procedures and utilize reports
- comply with loss prevention policies and procedures
- communicate performance expectations to employees
- handle employee questions and concerns
- schedule employees effectively and track attendance
- supervise same day selling procedures to maximize room revenue and occupancy
- verify accuracy of room rates
- use budgets and payroll reports to assist in room operations management
- participate in management of controllable expenses
- understand impact of room operations on financial goals
- assist investigation of employee and guest accidents
- use guest information tracking systems for repeat guest recognition
- set positive example for guest relations
- interact with guests to obtain feedback and handle complaints
- review comment cards and satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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